Senior Health Center Manager - Near North

Senior Health Center Manager (Full-Time, Exempt) Chicago, IL (Some Travel Required Between Illinois Health Centers)   Planned Parenthood of Illinois (PPIL) is seeking a Senior Health Center Manager to join our Medical Services team.   At Planned Parenthood of Illinois, our greatest strength is our people. Compassionate and committed experts who provide high‑quality, inclusive, and accessible sexual and reproductive health care. We are proud to deliver comprehensive services including family planning, contraception, abortion care, cancer screenings, STI testing and treatment, gender‑affirming care, wellness services, education programming, and more.   We believe everyone deserves the information and care they need to live a healthy, autonomous life and we work every day to make that a reality.   Picture Yourself Here As the Near North Senior Health Center Manager, you will be responsible for the successful operation of the Near North Health Center, supervision of health center staff, and achievement of programmatic, operational, and fiscal goals. This role is accountable for a high-complexity site offering Procedural Abortion, Medication Abortion, and Family Planning services and ensures adherence to Planned Parenthood of Illinois (PPIL) and Planned Parenthood Federation of America (PPFA) policies, procedures, and standards.     This is an ideal role for a leader passionate about reproductive and gender equity, health care innovation, and leading a dedicated team of Reproductive Health Assistants.   Why Join Us? PPIL offers a mission‑driven environment rooted in equity, compassion, and clinical excellence. You’ll join a team of dedicated health care providers and advocates committed to expanding access to reproductive and sexual health care for all people, regardless of income, immigration status, or identity.   Just a few of the Benefits enjoyed by PPIL employees… -Company subsidized premiums on Medical, Dental, and Vision Insurance -Up to 12 weeks Paid Parental Leave for eligible employees -Generous Paid Time Off (PTO) and paid holidays -Mission focused work -401k with employer matching -100% company-paid Life Insurance -100% company-paid Short- and Long-Term Disability Coverage -Robust Employee Assistance Program -Professional Development awards and opportunities -Flexible Spending Accounts -Free Medical Services at PPIL -Pet Insurance   What You'll Do Operations and Throughput (30%): Under direction of a Regional Director of Operations, oversee personnel, systems, and facilities to achieve programmatic and fiscal goals with a strong customer service orientation. Lead daily huddles to manage patient flow, staffing alignment, and real-time operational adjustments to meet visit cycle time, productivity, and access targets.    Financial and Performance Management (20%): Accept responsibility for and lead efforts to achieve:  • Annual visit goals (FP and AB)  • Family planning visit length ≤ 60 minutes  • Abortion visit length ≤ 3 hours  • 2.5 clinician visits per hour  • 8.5 RVUs per clinician hour  • No-show rate ≤ 10%  • Annual financial goals including revenue, expenses, and contribution margin    People Leadership and Workforce Development (20%): Hire, train, supervise, and evaluate staff; ensure high engagement, development, and participation in annual skills fairs. Champion diversity, respect, and a culture of accountability. Participate in active recruiting and build relationships with technical schools and academic institutions.    Quality, Compliance, and Accreditation (15%): Ensure compliance with all PPIL and PPFA policies and procedures. Maintain continuous readiness for audits and successfully achieve accreditation outcomes. Monitor quality assurance, safety practices, and regulatory compliance (OSHA, CLIA, and applicable state regulations).    Data, Reporting, and Continuous Improvement (10%): Maintain data collection systems, ensure timely reporting, analyze performance trends, and identify and address issues related to volume, access, and operational performance.    Stakeholder Engagement (5%): Partner with internal and external stakeholders, support community engagement, and represent the organization as needed.    Other Responsibilities: • Maintain compliance with all federal, state, and local regulations. • Participate in organizational improvement efforts. • Maintain a detailed understanding of reproductive health services and provide feedback on training and development needs. • Demonstrate an understanding of and commitment to remain informed about PPIL protocols, policies, and procedures. • Demonstrate an understanding of and commitment to PPIL core values of access, activism, care, confidentiality, equity, inclusion, excellence, integrity, respect, self-determination, and stewardship; practice these values in relations with internal and external customers. • Other duties as assigned.      What You'll Bring (Qualifications) Education: • Required: Bachelor’s degree   • Preferred: Masters in Healthcare Administration (MHA), Masters in Business Administration (MBA), or related field OR Bachelor of Science, Nursing (BSN).   • Preferred: Active Illinois RN license   Experience: • Minimum of 5 years of progressive healthcare management experience, leading strong teams and performance.     Skills: • Strong leadership, people management, operational, financial, and communication skills. • Ability to manage high-complexity clinical operations.   Physical Expectations  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.   While performing the duties of this job, the employee is regularly required to sit, stand, walk, talk, hear, and use the phone. The employee is frequently required to use hands and fingers to key in data, handle, or feel and reach. The employee must occasionally lift and/or move up to 25 pounds.   This role is performed on-site five days per week, Monday through Friday. Occasionally, six days per week (Saturday).