Senior Customer Support Engineer
propelsoftware· Customer Success
About this role
COMPANY
Propel Software transforms the way product companies work. Our product value management platform connects commercial and product teams to optimize decision making, drive process efficiencies, and engage customers with compelling products and experiences. Propel has a proven track record of improving product quality, speeding time to revenue and profit, and improving customer satisfaction. Recognized as a Deloitte Technology Fast 500 winner and one of Fortune’s Most Innovative Companies in America, Propel is built on Salesforce and drives product success for hyper growth startups, corporate pioneers, and Fortune 500 leaders in the high tech, medtech and consumer goods industries.
ROLE
Propel seeks a talented Technical Support Engineer to join our India team. This role requires an individual with a strong technical background, exceptional communication skills, and the ability to troubleshoot complex issues across the Propel and Salesforce platforms. The Customer Support Technician role involves providing first-line support and solutions for issues reported by Propel customers. Our ideal candidate has a strong technical background, excels in documentation, and is adept at troubleshooting. In today's dynamic social environment, this individual must be skilled in troubleshooting basic software applications and excel in communication via email or video conferencing (Zoom). This position offers a daily challenge to deeply understand our customers' use cases and deliver optimal solutions, ensuring continuous professional growth.
IMPORTANT NOTE: This is an in-office position located in Trivandrum, requiring onsite attendance 4+ days per week. By submitting your application, you confirm that you are either presently located in Trivandrum or prepared to relocate. Relocation assistance is not provided for this role.
Frequently Asked Questions
Is the salary disclosed for the Senior Customer Support Engineer position at propelsoftware?
The salary for this Senior Customer Support Engineer role at propelsoftware is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior Customer Support Engineer position at propelsoftware located?
This Senior Customer Support Engineer role at propelsoftware is based in Thiruvananthapuram. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Senior Customer Support Engineer role at propelsoftware full-time or part-time?
This is listed as a Full Time position. It is posted as a Senior Customer Support Engineer role in the Customer Success department at propelsoftware.
Which team or department does the Senior Customer Support Engineer at propelsoftware belong to?
This Senior Customer Support Engineer position is part of the Customer Success department at propelsoftware. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Senior Customer Support Engineer position at propelsoftware?
Click the "Apply Now" button on this page. You will be redirected to propelsoftware's official application portal hosted on lever where you can submit your application directly.
When was the Senior Customer Support Engineer job at propelsoftware posted?
This Senior Customer Support Engineer position at propelsoftware was posted on May 19, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Customer Support Engineer
propelsoftware
You'll be redirected to propelsoftware's official application page on Lever.