Customer Support Representative - New Builds
smartenergy· Customer Service
About this role
Help Australian homeowners switch on their energy future.
At Smart Energy, we're helping thousands of Australian households embrace smarter living through solar, battery storage, EV charging, hot water heat pumps, and home electrification solutions. 🌏☀️
What started as two mates in a Byron Bay warehouse has grown into one of Australia's fastest-growing home electrification businesses, with 15+ offices nationwide and a reputation for innovation, exceptional customer service, and industry-leading results.
Now backed by Rinnai Australia, we're entering an exciting new phase of growth and looking for a proactive and customer-focused Customer Support Specialist to join our New Builds team.
If you love solving problems, keeping things organised, and making a genuine difference to people's experience, we'd love to hear from you.
🚀 The Opportunity
As the Customer Support Representative with our New Builds Channel - you will own the post-installation customer journey for new residential solar systems, ensuring every customer successfully progresses from system commissioning through to grid connection and export approval. The role is responsible for coordinating stakeholders, managing documentation and approvals, proactively resolving issues, and delivering an outstanding customer experience throughout the process.
Frequently Asked Questions
Is the salary disclosed for the Customer Support Representative - New Builds position at smartenergy?
The salary for this Customer Support Representative - New Builds role at smartenergy is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Support Representative - New Builds position at smartenergy located?
This Customer Support Representative - New Builds role at smartenergy is based in Melbourne. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Support Representative - New Builds role at smartenergy full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Support Representative - New Builds role in the Customer Service department at smartenergy.
Which team or department does the Customer Support Representative - New Builds at smartenergy belong to?
This Customer Support Representative - New Builds position is part of the Customer Service department at smartenergy. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Support Representative - New Builds position at smartenergy?
Click the "Apply Now" button on this page. You will be redirected to smartenergy's official application portal hosted on lever where you can submit your application directly.
When was the Customer Support Representative - New Builds job at smartenergy posted?
This Customer Support Representative - New Builds position at smartenergy was posted on Jun 9, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Support Representative - New Builds
smartenergy
You'll be redirected to smartenergy's official application page on Lever.