Renewal Representative (ME&SA)

About Us Sophos is a cybersecurity leader defending 600,000 organizations globally with an AI-driven platform and expert-led services. Sophos meets organizations wherever they are in their security maturity and grows with them to defeat cyberattacks. Its solutions combine machine learning, automation, and real-time threat intelligence with frontline human expertise from Sophos X-Ops to deliver advanced, 24/7 threat monitoring, detection, and response.   Sophos offers industry-leading managed detection and response (MDR) alongside a comprehensive portfolio of cybersecurity technologies — including endpoint, network, email, and cloud security, extended detection and response (XDR), identity threat detection and response (ITDR), and next-gen SIEM. Together with expert advisory services, these capabilities help organizations proactively reduce risk and respond faster, with the visibility and scalability needed to stay ahead of evolving threats.   Sophos goes to market with a global partner ecosystem, including Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), resellers and distributors, marketplace integrations, and cyber risk partners, giving organizations the flexibility to choose trusted relationships when securing their business. Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com. Role Summary The Renewal Representative is responsible for managing a portfolio of existing customers to drive on-time renewals, maximize retention, reduce churn, and identify expansion opportunities through upsell and cross-sell motions. This role owns the end-to-end renewal cycle and partners closely with Customer Success, Account Executives, Finance, Legal, and Operations teams to deliver predictable recurring revenue growth. The position typically handles mid-market or enterprise accounts and is expected to independently manage negotiations, forecasting, and customer relationships. Shift timings - 12PM - 9PM IST