Production Support Engineer

Who we are:  At Rover, pets and their people are at the heart of everything we do. We connect pet parents with trusted pet care across the U.S., Canada, Europe, and Australia. Headquartered in Seattle and Barcelona, we’re a values driven, fast-growing tech company focused on building safe and personalized experiences tailored to the needs of each unique pet. We’re investing in AI as a business accelerator and provide every team member access to AI tools in service of creating better experiences for our community. We are proud to be recognized as a great place to work, having been named among the 100 Best Companies to Work For in Seattle Business Magazine and Washington’s Best Workplaces in the Puget Sound Business Journal. At Rover we’re committed to creating an accessible, inclusive, and welcoming community, which starts with our employees. Want to make an impact? Join our pack and come work (and play!) with us. Meet the Site Reliability and Production Support Team The support engineer would be joining the Site Reliability (SRE) Team. The SRE team is responsible for the Rover platform’s overall performance, scalability, and reliability. We use observability tools, investigative skills, and data to help our engineering teams deliver a stable, reliable, and robust experience for our owners and sitters. The SRE team is part of the Platform Engineering division. As such, we work broadly across the company, serving many partners and requiring exceptional partner communication and relationship building.    What we are looking for We are seeking a highly motivated and technically skilled Support Engineer to join our team. This role is critical in ensuring the stability, performance, and availability of our production systems and maintaining a positive customer experience. The ideal candidate will serve as the primary technical liaison between our Customer Experience (CX) team and our Product Development teams, focusing on rapid response, in-depth troubleshooting, and effective resolution of customer-impacting issues. This is an ideal position for a technical, customer-focused individual familiar with large-scale consumer websites and mobile applications. We are looking for someone who can thrive in a collaborative environment, have a true passion for Rover’s mission and values and are passionate about building a deep and wide understanding of Rover’s systems and using those to improve our systems.   Please note that this role is part of a cross-regional team and may require some flexibility in working hours to ensure good alignment with the rest of the team. We follow a hybrid model (Mondays & Thursdays in our office in Poblenou, Barcelona).