Senior Manager, IT Operations
ro· Cyber
About this role
Join Tech @ Ro to build the future of healthcare, from the ground up!
At Ro, we believe that when people achieve their health goals, they can achieve their life goals. The highest-leverage way to move society forward is to give people their health, and the current healthcare system isn’t built to do that. It was built to bill, not to serve patients.
We’re building a new system. One where the patient is in control. One designed from scratch for the digital age.
At Ro, technology isn’t just a function… It's core to how we deliver care. We’ve built a vertically integrated healthcare platform that connects telehealth, diagnostics, pharmacy, and logistics into a seamless, end-to-end experience for millions of patients.
…and we’re just getting started.
As part of Tech @ Ro, you’ll work on systems that operate at scale, with an opportunity to:
Solve complex, high-concurrency problems across a full-stack platform
Build and ship quickly with tight feedback loops and real-world impact
Own systems end-to-end, from architecture to production performance
Work alongside experienced operators, technical leaders, and clinicians
Help define how modern healthcare should be delivered
We’re a performance-driven team with a strong sense of ownership and urgency. We move fast, learn quickly, and hold a high bar for what we build, and do so with a big heart — because patients depend on it.
If you’re motivated by impact, scale, and the chance to help lead the patient revolution, come build with us.
The Role
As Senior Manager, IT Operations, you are the architect of a frictionless employee experience. You own the reliability and quality of IT service delivery, ensuring that as Ro scales, our technology "just works." You leverage a data and automation-first mindset to eliminate hurdles before they're even felt, using automation, AI assistants, and custom bots to turn complex workflows into self-service wins. When processes are ambiguous, you lean in to provide clarity and unblock your team. Leading both internal talent and an MSP, you define a service model that is nimble, data-driven, and above all, human-centric. Success is an environment where technology empowers every employee to do their best work without distraction.
This role is on-site in NY, requiring the applicant to be at our HQ office 4 days per week.
Frequently Asked Questions
Is the salary disclosed for the Senior Manager, IT Operations position at ro?
The salary for this Senior Manager, IT Operations role at ro is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior Manager, IT Operations position at ro located?
This Senior Manager, IT Operations role at ro is based in New York, NY. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Senior Manager, IT Operations role at ro full-time or part-time?
This is listed as a Full time position. It is posted as a Senior Manager, IT Operations role in the Cyber department at ro.
Which team or department does the Senior Manager, IT Operations at ro belong to?
This Senior Manager, IT Operations position is part of the Cyber department at ro. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Senior Manager, IT Operations position at ro?
Click the "Apply Now" button on this page. You will be redirected to ro's official application portal hosted on lever where you can submit your application directly.
When was the Senior Manager, IT Operations job at ro posted?
This Senior Manager, IT Operations position at ro was posted on Apr 14, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Manager, IT Operations
ro
You'll be redirected to ro's official application page on Lever.