Customer Service Agent Associate (EN/FR)
vestiairecollective· Customer Service
About this role
Vestiaire Collective is the leading global platform for desirable pre-loved fashion and a pioneer in transforming how people consume fashion.
Our mission is simple: make circular fashion the norm, not the exception.
Through technology, expertise, and a highly engaged global community, we enable millions of people to buy and sell fashion in a more sustainable way.
Founded in Paris in 2009, Vestiaire Collective is now a globally scaled marketplace with offices in Paris, London, Berlin, New York, Singapore, and Ho Chi Minh City, and logistics hubs across Europe, Asia, and the US.
Today, we are a team of around 600 people from over 50 nationalities, united by a shared ambition: to drive meaningful change in the fashion industry.
Our values, Activism, Transparency, Dedication, Greatness, and Collective, shape how we build, collaborate, and grow every day.
About the role 🖥️
The Customer Service Resolution Specialist deals with complex level 3 requests via outbound phone and inbound/outbound messaging channels from Vestiaire Collective users (questions, complaints, mediations). Their objective is to ensure the best possible user experience with Vestiaire Collective, respecting the Luxury Fashion DNA of the brand, with the aim of satisfaction and loyalty.
The schedule for this position is 10am - 6pm, Monday - Friday.
It is expected to be onsite in Paris 3 days per week and remote 2 days.
Frequently Asked Questions
Is the salary disclosed for the Customer Service Agent Associate (EN/FR) position at vestiairecollective?
The salary for this Customer Service Agent Associate (EN/FR) role at vestiairecollective is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Agent Associate (EN/FR) position at vestiairecollective located?
This Customer Service Agent Associate (EN/FR) role at vestiairecollective is based in Paris. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Agent Associate (EN/FR) role at vestiairecollective full-time or part-time?
This is listed as a Permanent contract position. It is posted as a Customer Service Agent Associate (EN/FR) role in the Customer Service department at vestiairecollective.
Which team or department does the Customer Service Agent Associate (EN/FR) at vestiairecollective belong to?
This Customer Service Agent Associate (EN/FR) position is part of the Customer Service department at vestiairecollective. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Agent Associate (EN/FR) position at vestiairecollective?
Click the "Apply Now" button on this page. You will be redirected to vestiairecollective's official application portal hosted on lever where you can submit your application directly.
When was the Customer Service Agent Associate (EN/FR) job at vestiairecollective posted?
This Customer Service Agent Associate (EN/FR) position at vestiairecollective was posted on May 20, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Agent Associate (EN/FR)
vestiairecollective
You'll be redirected to vestiairecollective's official application page on Lever.