Platform Success Manager

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.   At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.    We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.    We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.  AHEAD is on the hunt for a dynamic and dedicated Platform Success Manager to amplify our unwavering commitment to clients. As a pioneering IT service provider, we pride ourselves on not only the solutions we deliver but also on the relationships we cultivate. Hatch, our IT procurement and lifecycle platform, has already transformed the landscape of IT asset and service lifecycle management. As we continue to innovate, the seamless integration and satisfaction of our customers remain paramount.    You’ll be helping define processes, create content, and establish best practices that will be ultimately used as we continue to scale up. Working directly with end users and the product team, you’ll provide feedback and insights into platform improvements and enhancements.    It’s not only critical that we grow initial customer adoption, but we must also continue to ensure that the platform continues to drive value across our customer’s entire IT organization. You’ll work firsthand with them, ensuring they have a seamless onboarding experience and remain engaged throughout their partnership with us. Your dedication to understanding their unique needs will be pivotal as you help them integrate Hatch into their operations and identify ways it can streamline their workflows. You’ll be responsible for continually measuring user and application engagement through our analytics platform and identifying opportunities for us to drive engagement further. This includes user onboarding, adoption, training, and support.