Senior Cloud Engineer - Azure/OpenShift

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.   At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.    We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.    We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.  The Senior Cloud Engineer - Managed Services is responsible for leading the day-to-day operation, administration, monitoring, support, and continuous improvement of customer cloud environments, including production Red Hat OpenShift (Kubernetes) platforms, across public Clouds such as Azure, AWS, GCP or OCI. This role is primarily focused on advanced cloud operations, ITSM execution, customer advisory, mentorship, and operational improvement, with secondary exposure to automation, DevOps, and reliability practices where they improve consistency, scale, and service quality. The role is expected to independently own complex and high-risk operational work, serve as a senior escalation point for major incidents and changes, and partner with architects on major design or platform engineering decisions as appropriate. There is an expectation of some travel and after-hours/weekend support in the event of major outages/issues, or when requested by the client for change windows (or similar events).