Customer Success Manager
sure· Customer Success
About this role
We're growing!
Sure is looking for a Customer Success Manager (CSM), Agency Partnerships to own the success and growth of Sure's Agency partner relationships. You are the primary relationship owner accountable for partner health, Gross Written Premium (GWP) growth, and program outcomes across your assigned accounts. You own the relationship; the Product Implementation Manager (PIM) owns delivery. This role sits within the Strategic CS segment of Customer Success and reports to the VP of Customer Success.
Agency partners are insurance carriers and specialty distributors who embed Sure-powered programs into their distribution channels. This role requires someone who understands both the insurance business and the embedded technology layer.
This is a high-visibility role at a company that moves fast and ships the insurance programs that real customers interact with every day. If you thrive at the intersection of strategic relationship management, business outcomes, and cross-functional execution — and you want to see your work show up in GWP growth and partner programs that reach millions of people — this role was built for you.
Frequently Asked Questions
Is the salary disclosed for the Customer Success Manager position at sure?
The salary for this Customer Success Manager role at sure is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Customer Success Manager job at sure remote?
Yes, this Customer Success Manager position at sure is remote, with team members based in Remote. You can work from home or anywhere in the supported regions.
Is the Customer Success Manager role at sure full-time or part-time?
This is listed as a Full Time position. It is posted as a Customer Success Manager role in the Customer Success department at sure.
Which team or department does the Customer Success Manager at sure belong to?
This Customer Success Manager position is part of the Customer Success department at sure. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Success Manager position at sure?
Click the "Apply Now" button on this page. You will be redirected to sure's official application portal hosted on lever where you can submit your application directly.
When was the Customer Success Manager job at sure posted?
This Customer Success Manager position at sure was posted on Jun 8, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Success Manager
sure
You'll be redirected to sure's official application page on Lever.