Executive Director CCaaS
ttecdigital· Delivery
About this role
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
The TTEC Digital Genesys Partner Practice of customer experience (CX) designers, consultants, engineers, and data scientists, has been awarded partner of the year 14 times, hold over 400 certifications, and possess the expertise and relationships to seamlessly integrate the Genesys platform, applications and components into complex, multi-platform environments, to produce predictable results that fuel the exceptional customer experience.
As the Executive Director Professional Services, CCaaS, you will manage projects and teams on the most complex Contact Center applications imaginable. You are the overall project owner and spearhead the customer conversations. You will be an operational leader who understands the business impacts and technology decisions and can easily explain to both technical and non-technical stakeholders the importance of technology and the impacts to the business. You will own the software development experience. You will formulate ideas into solutions. Ability to function in a pre and post sales role. You will work and lead a team of engineers and solution architects.
Recognized as an external and internal thought leader within CX transformation, Process Automation Digital Transformation, and Omnichannel technologies.
Partners across the entire organization and partner ecosystem to involve the right resources and technologies for each opportunity.
Excellent customer-facing presentation skills with the ability to lead implementation teams and projects.
Influences opportunity strategy to incorporate the right technologies.
Exercises wide latitude in determining objectives and approaches to engagements.
Influences client leadership to establish overall business relationship and engagement strategy. Is primarily client-focused; however, does have some responsibility for internal functional matters and partner engagements.
Existing knowledge and/or industry certifications for Webex Collaboration, Amazon Connect, Genesys Engage/Cloud, Zoom, Google CCAI, NICE CXone, Verint, Calabrio, CRMs, and process automation technologies
Frequently Asked Questions
What is the salary for the Executive Director CCaaS role at ttecdigital?
The listed salary for this Executive Director CCaaS position at ttecdigital is USD 200K–240K. This is an Full Time role.
Where is the Executive Director CCaaS position at ttecdigital located?
This Executive Director CCaaS role at ttecdigital is based in Austin, TX. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Executive Director CCaaS role at ttecdigital full-time or part-time?
This is listed as a Full Time position. It is posted as a Executive Director CCaaS role in the Delivery department at ttecdigital.
Which team or department does the Executive Director CCaaS at ttecdigital belong to?
This Executive Director CCaaS position is part of the Delivery department at ttecdigital. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Executive Director CCaaS position at ttecdigital?
Click the "Apply Now" button on this page. You will be redirected to ttecdigital's official application portal hosted on lever where you can submit your application directly.
When was the Executive Director CCaaS job at ttecdigital posted?
This Executive Director CCaaS position at ttecdigital was posted on Mar 13, 2026. Apply as soon as possible — early applications are often reviewed first.
Executive Director CCaaS
ttecdigital · 💰 USD 200K–240K
You'll be redirected to ttecdigital's official application page on Lever.