Senior Implementation Engineer - Five9 VCC Solutions

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. TTEC Digital and Five9 have a long-standing partnership centered around delivering world-class AI-powered contact center solutions.  Five9provides the cloud-native CCaaS technology while TTEC brings deep CX consulting, integration, deployment and optimization expertise!   TTEC Digital is hiring an experienced Five9 Senior Consultant for implementation and delivery in our Professional Services organization.  This is a remote role, based in the US and will report to the Executive Director of Technology Consulting.   You will configure the core Five9 Intelligent CX Platform, build integrations with third party applications such as CRM and ITSM systems, and perform end to end testing to ensure solutions function as designed. This hands on, execution focused role requires Five9 configuration experience and a developer background to build API integrations and customize JavaScript/HTML scripts. You will work across the Five9 product suite including VCC, IVR/IVA, WFA, QM/WEM, digital channels, and CRM/partner integrations while delivering high quality complex configurations and successful deployments for TTEC’s enterprise clients.