EU Release Planner

lemonade· Customer Experience
Apply Now ↗
🌍 Remote📍 EUFullTime

About this role

As a Technical Operations Associate in the Customer Operations organization, you will serve as an expert on our internal tools and processes while working closely with Product, L&D, and Customer Operations leadership.

You’ll collaborate with Lemonade Product teams in the development, release, and adoption of product releases that impact the Customer Operation. In this role you’ll monitor the roadmap execution against critical operational targets, own the product feedback cycle with business partners in Product, Customer Operations Leadership and ultimately work in lock step with product to ensure the success of new releases.

We believe three things matter for every role at Lemonade: drive to push through challenges, efficiency that keeps standards high while moving fast, and adaptability that lets you pivot with data and AI insights. These aren't buzzwords, they're how we actually work.

Our AI-first approach isn't just a tagline either. We're building the future of insurance with AI at the center, and we need people who are genuinely excited to learn and grow alongside these tools.

What you’ll do

  • Monitor product roadmap to ensure timely execution of critical releases

  • Coordinate with Product to inform and champion product releases (emphasis on driving the adoption of product releases in our internal CRM)

  • Influence product solution design through providing feedback early and often in tech spec creation

  • Own the feedback cycle with Customer Operations Leadership & Product business partners

  • Surface, address, and escalate release-related bug reports to resolve issues impacting team efficiency quickly

  • Lead and own the feedback cycle for Customer Ops EU

  • Schedule regular syncs with key Product Partners

  • Participate in Product team meetings

  • Execute product-release playbook to navigate change management

What you’ll need

  • Technical Product Fluency: 2+ years of experience in a technical operations, high-level claims, or specialized customer experience role (fintech or insurtech experience is a huge plus).

  • Subject Matter Expertise: Deep proficiency in managing complex ticketing systems and/or navigating end-to-end claims or support lifecycles.

  • Operational Mindset: A proven track record of using process mapping and technical solutions to solve problems.

  • Project Management Skills: The ability to juggle multiple stakeholders and deadlines without breaking a sweat.

  • Communication Mastery: You can explain a complex technical bug to a non-tech audience and a customer pain point to an engineer with equal clarity.

Frequently Asked Questions

Is the salary disclosed for the EU Release Planner position at lemonade?
The salary for this EU Release Planner role at lemonade is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the EU Release Planner job at lemonade remote?
Yes, this EU Release Planner position at lemonade is remote, with team members based in EU. You can work from home or anywhere in the supported regions.
Is the EU Release Planner role at lemonade full-time or part-time?
This is listed as a FullTime position. It is posted as a EU Release Planner role in the Customer Experience department at lemonade.
Which team or department does the EU Release Planner at lemonade belong to?
This EU Release Planner position is part of the Customer Experience department at lemonade. See the full job description for more information about the team structure and responsibilities.
How do I apply for the EU Release Planner position at lemonade?
Click the "Apply Now" button on this page. You will be redirected to lemonade's official application portal hosted on ashby where you can submit your application directly.
When was the EU Release Planner job at lemonade posted?
This EU Release Planner position at lemonade was posted on Apr 1, 2026. Apply as soon as possible — early applications are often reviewed first.
EU Release Planner
lemonade
Apply for this role ↗

You'll be redirected to lemonade's official application page on Ashby ATS.