Senior Customer Success Manager
walkme· Customer Success
About this role
Industry leader? Well, how about an industry creator?!
At WalkMe, now an SAP company, we’re not just the leader in digital adoption, we started the digital adoption revolution - enabling organizations to pinpoint and resolve digital friction, regain control of their tech stack, and be better equipped to manage future change. With over 1,600 clients, including 55 Fortune 100 companies and 6 Fortune 10 companies working with us daily, we’re transforming how enterprises interact with their technology.
So, if you’re an expert in your field, and looking for an opportunity to work, collaborate, and innovate with some of the most talented people out there, WalkMe is the place for you!
WalkMe is looking for an experienced Customer Success Manager (CSM) to engage, retain and drive our customer renewals and expansion opportunities through our existing and new product offerings. The CSM completes the post-sales lifecycle for WalkMe’s portfolio of customers, serving as an advocate for each customer and accelerating the expansion of WalkMe within each account. The ideal candidate will be as passionate about WalkMe solutions as they are about providing an exceptional experience for every customer. You will report to the Customer Success Manager in our Tokyo office.
WalkMe では、既存および新製品の提供を通じて顧客の契約更新と拡大の機会を獲得し、維 持し、推進するための経験豊富なカスタマーサクセスマネージャー（CSM）を募集してい ます。CSM は、WalkMe の顧客ポートフォリオの販売後のライフサイクルを完了させ、各 顧客の支持者としてサービスを提供し、各アカウント内での WalkMe の拡大を促進します。 東京オフィスの Customer Success Manager に報告して いただきます。
Frequently Asked Questions
Is the salary disclosed for the Senior Customer Success Manager position at walkme?
The salary for this Senior Customer Success Manager role at walkme is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior Customer Success Manager position at walkme located?
This Senior Customer Success Manager role at walkme is based in Tokyo. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Senior Customer Success Manager role at walkme full-time or part-time?
This is listed as a Full time position. It is posted as a Senior Customer Success Manager role in the Customer Success department at walkme.
Which team or department does the Senior Customer Success Manager at walkme belong to?
This Senior Customer Success Manager position is part of the Customer Success department at walkme. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Senior Customer Success Manager position at walkme?
Click the "Apply Now" button on this page. You will be redirected to walkme's official application portal hosted on lever where you can submit your application directly.
When was the Senior Customer Success Manager job at walkme posted?
This Senior Customer Success Manager position at walkme was posted on Jan 25, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Customer Success Manager
walkme
You'll be redirected to walkme's official application page on Lever.