Enterprise Customer Success Manager (Remote LATAM)
teramind· Enterprise
About this role
About the Role
As an Enterprise Customer Success Manager, you will be the strategic partner and trusted advisor to our largest and most strategic customers. Your primary goal will be to ensure that customers derive maximum value from our solutions, leading to increased adoption, retention, and advocacy. You will collaborate with internal teams such as Sales, Account Managers, Support, and Product to ensure a seamless customer experience. This role requires a strong understanding of enterprise customer profiles, excellent communication skills, and a passion for driving customer outcomes.
Responsibilities
• Build and maintain strong relationships with enterprise customers as their primary post-sale contact, ensuring successful onboarding, adoption, and ongoing value realization
• Drive product utilization by aligning capabilities with customer goals, delivering training and enablement, and conducting strategic reviews that demonstrate ROI
• Own renewals by proactively monitoring customer health metrics, mitigating risks, and maintaining high satisfaction and retention rates
• Act as customer advocate internally, collaborating with Product, Support, and Sales teams to resolve issues and influence roadmaps
• Identify upsell and cross-sell opportunities, multi-thread relationships across customer organizations, and partner with Account Managers to expand accounts
Requirements
• 5+ years in B2B Customer Success with proven track record in driving adoption, retention, and expansion
• Strong grasp of Customer Success frameworks, lifecycle management, and subscription renewal processes
• Experience with HubSpot, ChurnZero (or similar CS platforms), and customer health metrics
• Excellent relationship-building skills with ability to navigate high-stakes conversations across all stakeholder levels
• Detail-oriented, highly organized, and willing to dive deep into technical product details (cybersecurity experience a plus)
English, Spanish and Portuguese speaking!!
Frequently Asked Questions
Is the salary disclosed for the Enterprise Customer Success Manager (Remote LATAM) position at teramind?
The salary for this Enterprise Customer Success Manager (Remote LATAM) role at teramind is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Enterprise Customer Success Manager (Remote LATAM) position at teramind located?
This Enterprise Customer Success Manager (Remote LATAM) role at teramind is based in Argentina. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Enterprise Customer Success Manager (Remote LATAM) role at teramind full-time or part-time?
This is listed as a Contractor Full Time position. It is posted as a Enterprise Customer Success Manager (Remote LATAM) role in the Enterprise department at teramind.
Which team or department does the Enterprise Customer Success Manager (Remote LATAM) at teramind belong to?
This Enterprise Customer Success Manager (Remote LATAM) position is part of the Enterprise department at teramind. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Enterprise Customer Success Manager (Remote LATAM) position at teramind?
Click the "Apply Now" button on this page. You will be redirected to teramind's official application portal hosted on lever where you can submit your application directly.
When was the Enterprise Customer Success Manager (Remote LATAM) job at teramind posted?
This Enterprise Customer Success Manager (Remote LATAM) position at teramind was posted on May 30, 2026. Apply as soon as possible — early applications are often reviewed first.
Enterprise Customer Success Manager (Remote LATAM)
teramind
You'll be redirected to teramind's official application page on Lever.