Customer Support Manager (German Speaking)

TrustYou is a leading AI-driven hospitality platform dedicated to transforming guest experiences and empowering businesses to thrive. With a multicultural team of over 120 professionals working remotely across the globe, we are on a mission to help companies grow by achieving customer excellence.  At TY, our culture continually evolves and is shaped by the people who work here.  We embrace an open feedback culture, focusing on continuous improvement and customer excellence. Every team member's unique voice contributes to our collective success, fostering an environment where we test, learn, and improve together. Our products enable our customers to make guests happier, increase customer lifetime value and save unnecessary costs. • Customer Experience Platform (CXP): AI-powered insights for exceptional guest experiences. Improve service quality based on surveys and reviews across the web, respond to all feedback with the help of AI, and market your reputation. • Customer Data Platform (CDP): AI-powered customer data management for more direct bookings. Merge and master customer data, manage consent, and transform insights into effective marketing, personalized journeys, and higher lifetime value. • AI Agents: Intelligent, always-on agents that boost productivity and reduce operational costs. Available 24/7, they provide instant, personalized recommendations, answer inquiries, and optimize direct booking conversions. Learn more about TrustYou at www.trustyou.com If you share our passion for customer happiness and believe in the power to make an impact, you're in the right place. Join us in our mission to revolutionize the hospitality industry through innovation and excellence. Position: Customer Support Manager (German Speaking) Location of the role: Cluj Napoca (Hybrid)  As a Customer Support Manager (DE/EN),  you are a key partner for our German-speaking markets and global Key Accounts. You don't just solve tickets; you solve business challenges. You bridge the gap between our high-tech AI platform and the daily operations of major hotel groups. Whether you are crafting a precise technical email or leading a dedicated training session for a Key Account HQ, you act as a trusted specialist who ensures our clients achieve excellence.