Junior Customer Support Manager (German Speaking)
trustyou· Professional Services - CST
About this role
TrustYou is a leading AI-driven hospitality platform dedicated to transforming guest experiences and empowering businesses to thrive. With a multicultural team of over 120 professionals working remotely across the globe, we are on a mission to help companies grow by achieving customer excellence.
At TY, our culture continually evolves and is shaped by the people who work here. We embrace an open feedback culture, focusing on continuous improvement and customer excellence.
Every team member's unique voice contributes to our collective success, fostering an environment where we test, learn, and improve together.
Our products enable our customers to make guests happier, increase customer lifetime value and save unnecessary costs.
Customer Experience Platform (CXP): AI-powered insights for exceptional guest experiences. Improve service quality based on surveys and reviews across the web, respond to all feedback with the help of AI, and market your reputation.
Customer Data Platform (CDP): AI-powered customer data management for more direct bookings. Merge and master customer data, manage consent, and transform insights into effective marketing, personalized journeys, and higher lifetime value.
AI Agents: Intelligent, always-on agents that boost productivity and reduce operational costs. Available 24/7, they provide instant, personalized recommendations, answer inquiries, and optimize direct booking conversions.
Learn more about TrustYou at www.trustyou.com
If you share our passion for customer happiness and believe in the power to make an impact, you're in the right place. Join us in our mission to revolutionize the hospitality industry through innovation and excellence.
Position: Junior Customer Support Manager (German Speaking)
Location of the role: Cluj Napoca (Hybrid)
As a Junior Customer Support Manager (DE), you are the expert voice behind the screen. You love the art of a well-crafted email and the energy of a live webinar. This isn’t a traditional call center: you will focus on high-quality, written resolutions and digital education, ensuring our German or French-speaking clients can navigate our products with total confidence.
Frequently Asked Questions
Is the salary disclosed for the Junior Customer Support Manager (German Speaking) position at trustyou?
The salary for this Junior Customer Support Manager (German Speaking) role at trustyou is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Junior Customer Support Manager (German Speaking) position at trustyou located?
This Junior Customer Support Manager (German Speaking) role at trustyou is based in Cluj Napoca. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Junior Customer Support Manager (German Speaking) role at trustyou full-time or part-time?
This is listed as a Contractor position. It is posted as a Junior Customer Support Manager (German Speaking) role in the Professional Services - CST department at trustyou.
Which team or department does the Junior Customer Support Manager (German Speaking) at trustyou belong to?
This Junior Customer Support Manager (German Speaking) position is part of the Professional Services - CST department at trustyou. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Junior Customer Support Manager (German Speaking) position at trustyou?
Click the "Apply Now" button on this page. You will be redirected to trustyou's official application portal hosted on lever where you can submit your application directly.
When was the Junior Customer Support Manager (German Speaking) job at trustyou posted?
This Junior Customer Support Manager (German Speaking) position at trustyou was posted on Apr 9, 2026. Apply as soon as possible — early applications are often reviewed first.
Junior Customer Support Manager (German Speaking)
trustyou
You'll be redirected to trustyou's official application page on Lever.