Manager, Platform Enablement

Why TrueML? TrueML is a mission-driven financial software company that aims to create better customer experiences for distressed borrowers. Consumers today want personal, digital-first experiences that align with their lifestyles, especially when it comes to managing finances. TrueML’s approach uses machine learning to engage each customer digitally and adjust strategies in real time in response to their interactions.  The TrueML team includes inspired data scientists, financial services industry experts and customer experience fanatics building technology to serve people in a way that recognizes their unique needs and preferences as human beings and endeavoring toward ensuring nobody gets locked out of the financial system. TrueML Products is seeking a highly motivated, technically grounded, and leadership-oriented Manager, Platform Enablement to lead and develop our team, serving as the critical bridge between our client-facing organizations and core Engineering. In this role, you will transition from executing individual deep-dives to standardizing triage frameworks and driving systemic improvements that optimize the product-to-support lifecycle. You are a perfect fit for this leadership role if you possess a strong mix of technical grit and service-oriented mentality, have a proven track record of bridging the gap between deep-tier engineering logic and operational workflows, and can foster an AI-augmented culture that enhances triage efficiency and eliminates friction points for both customers and developers.