Payment Operations Specialist

Why TrueML?   TrueML is a mission-driven financial software company that aims to create better customer experiences for distressed borrowers. Consumers today want personal, digital-first experiences that align with their lifestyles, especially when it comes to managing finances. TrueML’s approach uses machine learning to engage each customer digitally and adjust strategies in real time in response to their interactions.   The TrueML team includes inspired data scientists, financial services industry experts and customer experience fanatics building technology to serve people in a way that recognizes their unique needs and preferences as human beings and endeavoring toward ensuring nobody gets locked out of the financial system. About the Role: The Payment Operations Specialist is a vital function within our organization, ensuring the seamless, efficient, and secure flow of all electronic payment transactions. This role sits at the intersection of finance, technology, and compliance, serving as the daily operational expert responsible for monitoring, maintaining, and improving our payment infrastructure and processes. The criticality of this position lies in its direct impact on customer experience, revenue integrity, and regulatory adherence. Success in this role requires a deep understanding of payment lifecycles and a commitment to operational excellence and risk mitigation.