Customer Support Engineer
turvo· Customer Support
About this role
About Turvo
Turvo provides a collaborative Transportation Management System (TMS) application designed specifically for the supply chain. Turvo Collaboration Cloud connects freight brokers, 3PLs, shippers, and carriers to unite supply chain ecosystems, delivering outstanding customer experiences, real-time collaboration, and accelerated growth. The technology unifies internal and external systems, providing one end-to-end solution that streamlines operations, enhances analytics, and automates business processes while eliminating redundant manual tasks. Turvo’s customers include some of the world’s largest Fortune 500 logistics service providers and shippers as well as small to mid-sized freight brokers. Turvo is based in Dallas, Texas, with offices in Hyderabad, India. (www.turvo.com).
About this Role
We are seeking a highly customer-centric Customer Support Engineer who is a product expert and thrives in a fast-paced environment. In this role, you will be responsible for diagnosing and resolving complex product issues, including Sev 1 and Sev 2 incidents, while working closely with customers, engineering, product, and site reliability teams.
You will play a critical role in ensuring customer success by delivering timely resolutions, providing technical expertise, and acting as the voice of the customer to drive continuous product improvements. This position requires strong technical acumen, product knowledge, business awareness, and a passion for customer experience.
Candidates based in Dallas, TX are preferred.
Frequently Asked Questions
Is the salary disclosed for the Customer Support Engineer position at turvo?
The salary for this Customer Support Engineer role at turvo is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Support Engineer position at turvo located?
This Customer Support Engineer role at turvo is based in Dallas, TX. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Support Engineer role at turvo full-time or part-time?
This is listed as a Full Time position. It is posted as a Customer Support Engineer role in the Customer Support department at turvo.
Which team or department does the Customer Support Engineer at turvo belong to?
This Customer Support Engineer position is part of the Customer Support department at turvo. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Support Engineer position at turvo?
Click the "Apply Now" button on this page. You will be redirected to turvo's official application portal hosted on lever where you can submit your application directly.
When was the Customer Support Engineer job at turvo posted?
This Customer Support Engineer position at turvo was posted on Feb 14, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Support Engineer
turvo
You'll be redirected to turvo's official application page on Lever.