Director of Cloud Operations

Who We Are At Firstup, our mission is to improve the employee experience at every moment that matters, large and small. As the communication pipeline for the world's workforce, we now serve 40 of the Fortune 100 companies, reaching and connecting more than 17 million employees daily. Our employees are experts in the employee experience, workforce communications and technology.  Joining Firstup means joining a movement to make work better for every worker. As the world’s first intelligent communication platform, Firstup meaningfully engages employees at every moment from hire to retire, and delivers engagement insights to help companies support, promote and retain their talent. Our movement has taken root and is evident in our world-class customer base. Now we need your help. Ready to make a difference in the world? Job Summary:  We are seeking a Director of Cloud Operations (CloudOps) to lead and evolve our cloud infrastructure and operational practices across a globally distributed SaaS platform. This is a hands-on leadership role responsible for ensuring the reliability, scalability, and efficiency of our systems running across multiple AWS regions in the United States and Europe. As part of the senior leadership team, you will partner closely with Engineering, Security, and Product to strengthen operational excellence, enhance system observability, and drive continuous improvement in how we build and run services. You will lead a distributed team of engineers across the US and UK, fostering a high-performing, collaborative, and growth-oriented environment. This role is ideal for a leader who combines deep technical expertise with a pragmatic approach to improving systems, processes, and team capabilities.