Systems Analyst, Service Desk

COMPANY SUMMARY   Empire State Realty Trust, Inc. (NYSE: ESRT) is a NYC-focused REIT that owns and operates a portfolio of well-leased, top of tier, modernized, amenitized, and well-located office, retail, and multifamily assets. ESRT’s flagship Empire State Building, the “World's Most Famous Building,” features its iconic Observation Deck, ranked the #1 Top Attraction in New York City for the fifth consecutive year in Tripadvisor’s 2026 Travelers’ Choice Awards: Best of the Best Things to Do. The Company is a recognized leader in energy efficiency and indoor environmental quality. As of March 31, 2026, ESRT’s portfolio is comprised of approximately 8.0 million rentable square feet of office space, 0.8 million rentable square feet of retail space and 743 residential units. More information about Empire State Realty Trust can be found at esrtreit.com and by following ESRT on Facebook, Instagram, TikTok, X and LinkedIn.   The dedicated team at ESRT is a collection of diverse individuals with a shared passion for excellence and a keen eye toward future growth. Headquartered in New York City, we harness the energy of the city in everything we do. We care for one another, work hard, and have a lot of fun doing it! We are Certified™ as a Great Place to Work® by the global authority, Great Place to Work®, on workplace culture, employee experience, and leadership behaviors. We prioritize and invest in the health and wellness of employees to attract, develop, and retain top-tier talent. ESRT values continuous employee development and encourages colleagues to excel in their roles and adapt to emerging business needs. From our crown jewel, The Empire State Building, to incredible buildings modernized for the 21st century, to outstanding customer service, and our decade-long leadership position in sustainability and energy efficient portfolio that is 100% fully powered by renewable wind electricity, we take pride in our work. ESRT seeks an equally passionate colleague to join the team, understand the vision and help achieve that vision.  POSITION SUMMARY    The Systems Analyst, Service Desk delivers high-quality Windows administration and end-user support, and provides timely, accurate, and customer-focused frontline IT services across ESRT and the Empire State Building Observatory (ESBO). This individual supports users, both on-site and remotely, across corporate offices, building operations, and guest-facing environments. The role requires consistent adherence to established SLAs, including timely response, clear communication, appropriate escalation, and effective resolution. This position includes cross-training in Audio Visual (AV) support at the Empire State Building Observatory to broaden on-site support coverage and collaboration. This onsite role occasionally requires availability during evenings, weekends, and holidays and includes participation in after-hours and weekend on-call support to ensure smooth business operations and a timely response to urgent or emergency needs.