Principal System Administrator ( Salesforce Service Cloud)
modeln· Global Customer Success
About this role
We are seeking a Principal System Administrator to own and evolve the systems that power a complex, engineer-led support organization.
This role is the primary owner of Salesforce Service Cloud for Support, responsible for ensuring the system accurately reflects how complex technical issues are diagnosed and resolved—not forcing workflows that oversimplify the work.
Unlike traditional admin roles focused on ticketing efficiency, this role emphasizes designing systems that support nuanced, non-linear workflows, while maintaining clarity, usability, and data integrity.
This role will partner closely with Support Operations, IT (Salesforce Sales admins), Product, and Engineering, and will play a key role in implementing AI-enabled capabilities in a thoughtful, controlled way.
This role reports to the Customer Operations leader.
Frequently Asked Questions
Is the salary disclosed for the Principal System Administrator ( Salesforce Service Cloud) position at modeln?
The salary for this Principal System Administrator ( Salesforce Service Cloud) role at modeln is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Principal System Administrator ( Salesforce Service Cloud) position at modeln located?
This Principal System Administrator ( Salesforce Service Cloud) role at modeln is based in Hyderabad India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Principal System Administrator ( Salesforce Service Cloud) role at modeln full-time or part-time?
This is listed as a Regular Full Time position. It is posted as a Principal System Administrator ( Salesforce Service Cloud) role in the Global Customer Success department at modeln.
Which team or department does the Principal System Administrator ( Salesforce Service Cloud) at modeln belong to?
This Principal System Administrator ( Salesforce Service Cloud) position is part of the Global Customer Success department at modeln. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Principal System Administrator ( Salesforce Service Cloud) position at modeln?
Click the "Apply Now" button on this page. You will be redirected to modeln's official application portal hosted on lever where you can submit your application directly.
When was the Principal System Administrator ( Salesforce Service Cloud) job at modeln posted?
This Principal System Administrator ( Salesforce Service Cloud) position at modeln was posted on May 8, 2026. Apply as soon as possible — early applications are often reviewed first.
Principal System Administrator ( Salesforce Service Cloud)
modeln
You'll be redirected to modeln's official application page on Lever.