Junior Account Logistics Manager

🎨 Who Are We? Convelio is a licensed freight forwarding startup evolving at the intersection of Tech, Logistics and the Art World. The startup specialises in the global shipping & storage of high-end goods: paintings, sculptures, basically any valuable or bulky merchandise, alongside market leading SaaS technology to solve the problems that Registrars and Art Operations professionals face today. Our mission is to become a tech-driven company in a traditional industry, and therefore make the shipping & storage of bulky and valuable items as easy as possible by providing an online and seamless experience. We currently serve a wide range of customers from art galleries, antique dealers, auction houses, online platforms to interior designers. 🎩 Your Role: As a Junior Account Logistics Manager at Convelio, you’ll take ownership of your own portfolio of shipments end-to-end, from quoting to delivery, with growing autonomy. This is the entry point into the ALM career path: a role designed to give you a strong foundation in art logistics, exposure to clients, and the tools to grow into a full Account Logistics Manager over time. You’ll work side-by-side with experienced ALMs, learn from shipments and clients, and progressively take on more complex projects as your skills develop. ✏️ What you'll do: Execute shipments end-to-end First mile: Build solid knowledge of regular craters across the US and know where to find options Courier: Book Fedex and DHL independently, manage issue resolution, and choose the right service (overnight, express, ground) based on budget, deadline, fragility, and client. Exports: Process exports independently, including ITN generation for international shipments. Air cargo exports: Coordinate air cargo exports through freight forwarders — select the right service, align with destination agents, and lean on our supplier knowledge base. Imports: Coordinate directly with origin agents on flights into the US (cargo or courier), our US customs broker (e.g., Portside) when cargo, and last-mile truckers through to delivery (including white glove). Incident management: Support resolution of incidents, escalate to your manager when needed, and proactively suggest solutions — staying close to the shipment until it’s resolved. Professional communication: Keep client emails polished and professional, adapting to the tone of each account. Process improvement: Suggest and implement process improvements within the Account Management team as you learn. Master Convelio’s tools and core processes Convelio systems management (email and transportation system): Maintain strong inbox management, low number of open conversations, rapid replies, convelio systems updated. Phone reactivity: React quickly to client calls and take a fair share of the team’s incoming calls on Aircall. Basic quoting: Produce and send to clients standard “straight algo” quotes and simple custom quotes via Customio. 🧑‍🎨 Your profile: You are a recent graduate or in your first/second professional experience, looking to jumpstart a career in art and design operations. A degree in art history, logistics, management or similar is a plus. You have strong attention to detail and you’re well organized, you know how to prioritize and stay on top of multiple shipments at once. You have excellent written and verbal communication skills. You are enthusiastic, ambitious, self-motivated and hands-on, with a strong work ethic. You enjoy working in a challenging, fast-paced, target-driven and team-oriented environment. You are an excellent learner with a real desire to adapt to new concepts, tools and technologies. 🌍 What we offer: The opportunity to be part of a constantly developing and innovative company that is transforming the art logistics industry. A structured path to grow from Junior ALM to ALM and beyond, with clear competencies, regular feedback, and real ownership from day one. A supportive and dynamic work environment, where your ideas and initiatives are valued. Flexible remote policy to support a healthy work-life balance. Continuous learning and development opportunities to enhance your professional growth in the art logistics domain. ⚙️ The hiring process: Video Interview with our Talent Acquisition team. In-person interview with Julien, General Manager, US. Video Interview with Clément, co-founder and COO. Reference check