Senior Freight Coordinator

🎨 Who Are We?   Convelio is a licensed freight forwarding startup at the forefront of the intersection between Tech, Logistics, and the Art World. We specialize in the global shipping of high-end goods, including paintings, sculptures, and other valuable or bulky merchandise.   By leveraging our proprietary algorithm, we offer real-time shipping quotes and provide an end-to-end logistics service tailored to the unique needs of the art market. Our mission is to combine technology and tradition, making the shipping of bulky and valuable items as seamless and accessible as possible.   Our diverse customer base includes art galleries, antique dealers, auction houses, online platforms, and interior designers. With over 150 colleagues spread across Paris, London, and New York, Convelio embraces a startup and international culture. We take pride in solving complex logistics challenges for our clients, enabling both sellers and buyers in the art market. Backed by cutting-edge technology and prominent VC support, we have the global network and resources (including €30 million Series B funding in March 2022) to seize exciting market opportunities.   Visit our Career Page to learn more about joining our team! 💙     🎩 Your Role:   As a Senior Freight Coordinator at Convelio, you’ll be responsible for managing the logistics of our most complex shipments, working with a variety of freight methods. You’ll be able to use your experience in the industry and attention to detail to book and coordinate our shipments from the moment the crate is completed in our warehouse through to the final delivery to the client.   You will be part of our Freight team of 6-8 Freight coordinators based near the airport at Heathrow, reporting to the Freight Team Manager. We are looking for team-members who are strong in problem-solving and processes to help build out our innovative shipping offer in the art world!     ✏️ What you'll do:   - Coordinate export (90%) and import (10%) shipments from the UK, in good time and within budget, and working across different freight methods (airfreight, roadfreight, and courier) - Prepare all documentation required for the shipments to go smoothly through customs (including AWBs, T1s, POAs, CBP, Security Declarations, Art Declarations, Lacey Acts) - Manage the export customs declarations for your shipments (from free circulation, bond and temporary admission) in eCustoms via CDS, taking care to use the correct tariff codes and CPCs - Provide customer service support to the individuals importing your shipments overseas, offering advice to them on how to complete required customs documents - Manage any overseas agents we work with to complete the shipment, such as white glove partners - Monitor our orders with reports on our internal systems, providing updates to the system - Troubleshoot and remove roadblocks, solve complex freight situations - Suggest and implement process improvements within the Freight & Customs team - Work closely and collaboratively with our Customer Care and Warehouse teams     🧑‍🎨 Your profile:   - You have 5+ years of experience handling courier (DHL/Fedex or similar) shipments and air cargo shipments (booking with the airline) - You are fluent in English and have excellent written and verbal communication skills - You are comfortable working in a shifting environment and know how to prioritise your tasks autonomously. You are able to work very efficiently. - You have great attention to detail and can complete documentation accurately - Experience in art shipping and/or within the startup ecosystem is a plus - You are an excellent learner with a desire to adapt to new concepts and technologies     🌍 What we offer:   - Flexibility and embracing technology: We work in a dynamic and evolving environment, where new processes are constantly developed. Convelio remains an agile start-up despite our growth, and quickly adapts to the market and clients’ needs - An opportunity to be part of a constantly developing and innovative company that is transforming the art logistics industry - A dynamic and kind team spirit, where you will have all space and support to fulfil your potential and where your ideas are highly valued     ⚙️ The hiring process:   - Discovery Interview with Talent Acquisition Specialist - On-site interview with Zoe, Freight Manager & visit of the warehouse - Final call with Clément, one of our co-founders - Reference check