L2 macOS Support Engineer

About the Role We are seeking an experienced and proactive L2 macOS Support Engineer  to join a high-performing Managed Services team. This role is responsible for resolving complex technical issues, maintaining secure and reliable client environments, and delivering exceptional support across a diverse technology landscape. With a strong focus on Apple-first environments, you will leverage your expertise across macOS and iOS while also supporting Windows desktop and server technologies. You will take ownership of support cases from initial investigation through to resolution, contribute to continuous improvement initiatives, and play an active role in mentoring junior team members. About the Client You will be working with a highly regarded managed services provider that specialises in supporting modern workplace environments for small and medium-sized businesses. Renowned for its expertise in Apple technologies, cloud platforms, and managed IT services, the organisation partners closely with clients to deliver secure, scalable, and innovative technology solutions. Its culture is built on accountability, collaboration, integrity, and continuous improvement.