Merchant Operations Associate
paytmpayments· Merchant Helpdesk
About this role
About us:
Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.
Process Automation: Identify manual processes that can be automated; collaborate with tech teams to design and implement automation solutions.
● Operational Oversight: Monitor daily workflows, allocate tasks, and resolve bottlenecks to maintain seamless operations.
● Data Management: Oversee the maintenance of operational databases, reports, and documentation; ensure accuracy and timely updates.
● Cross-Functional Coordination: Work closely with sales, customer support, logistics, finance, and compliance teams to ensure smooth execution of deliverables.
● Performance Monitoring: Track KPIs, prepare performance dashboards, and present improvement plans to senior management.
● Issue Escalation: Act as the point of escalation for operational delays, errors, or client/vendor concerns.
● Compliance & SOP Adherence: Ensure all processes follow internal SOPs and regulatory guidelines (including KYC requirements, if applicable).
● Continuous Improvement: Analyze operational trends, identify improvement areas, and implement efficiency-driven solutions.
Key Skills & Competencies:
● Proven experience in team handling and operations management.
● Strong understanding of automation tools and process optimization techniques.
● Excellent communication, coordination, and stakeholder management skills.
● Advanced Excel/Google Sheets skills (formulas, pivot tables, lookups, dashboards).
● Analytical mindset with the ability to interpret data and derive actionable insights.
● Strong organizational skills with attention to detail.
● Ability to work under pressure in a fast-paced environment.
● Familiarity with KYC guidelines and operational compliance frameworks preferred.
Pre Requisites:
● Minimum 1-2 years of work experience in similar roles.
● Bachelor / MBA relevant degree
Compensation: If you are the right fit, we believe in creating wealth for you with enviable 500 Mn+ registered users, 21 Mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here
Frequently Asked Questions
Is the salary disclosed for the Merchant Operations Associate position at paytmpayments?
The salary for this Merchant Operations Associate role at paytmpayments is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Merchant Operations Associate position at paytmpayments located?
This Merchant Operations Associate role at paytmpayments is based in Noida, Uttar Pradesh. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Merchant Operations Associate role at paytmpayments full-time or part-time?
This is listed as a Full time Employment position. It is posted as a Merchant Operations Associate role in the Merchant Helpdesk department at paytmpayments.
Which team or department does the Merchant Operations Associate at paytmpayments belong to?
This Merchant Operations Associate position is part of the Merchant Helpdesk department at paytmpayments. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Merchant Operations Associate position at paytmpayments?
Click the "Apply Now" button on this page. You will be redirected to paytmpayments's official application portal hosted on lever where you can submit your application directly.
When was the Merchant Operations Associate job at paytmpayments posted?
This Merchant Operations Associate position at paytmpayments was posted on Dec 22, 2025. Apply as soon as possible — early applications are often reviewed first.
Merchant Operations Associate
paytmpayments
You'll be redirected to paytmpayments's official application page on Lever.