Team Lead – VRM (Merchant Onboarding & Portfolio Management) -657
paytmpayments· PPSL
About this role
Role: Associate / Sr. Associate – VRM (Merchant Onboarding & Portfolio Management)
Location: [Noida]
Department: Merchant Onboarding & Portfolio
Reporting To: Team Lead / Manager – Onboarding
Role Overview
As a VRM Associate, you will support merchants in completing their onboarding journey with Paytm Payments Services. The role involves guiding merchants through document submission, compliance checks, and basic integration readiness, ensuring smooth and timely activation along with portfolio management.
Key Responsibilities
Connect with merchants over calls, emails, or chats to guide them through onboarding steps.
Ensure submission and verification of required documents (KYC, KYB etc.).
Follow up with merchants on pending actions (docs upload, consent, docs rejected, risk rejected, agreement acceptance, etc.).
Coordinate with internal teams (Ops & Risk) for status updates or issue resolution.
Maintain accurate onboarding records in CRM/ERP/Tracker.
Provide basic guidance on payments integration steps and direct merchants to integration support teams when required.
Escalate complex cases or delays to Team Lead/Manager promptly.
Meet daily/weekly targets on merchant follow-ups and onboarding completions.
Required Skills & Competencies
Strong communication skills (English & Hindi/regional language).
Basic understanding of fintech/payments industry (preferred).
Comfortable with Excel/Google Sheets and CRM tools.
Ability to manage multiple follow-ups and handle high-volume portfolios.
Target-oriented, detail-focused, and proactive in resolving issues.
Educational & Experience Requirements
Graduate (any stream).
0–2 years of experience in telesales, operations, customer support, or onboarding roles.
Freshers with good communication and eagerness to learn are encouraged to apply.
Key Performance Indicators (KPIs)
Number of merchants onboarded (Lead → Go-Live).
Timely follow-up and closure of pending cases.
Accuracy of data entry and documentation.
Drop-off reduction at key onboarding stages.
Frequently Asked Questions
Is the salary disclosed for the Team Lead – VRM (Merchant Onboarding & Portfolio Management) -657 position at paytmpayments?
The salary for this Team Lead – VRM (Merchant Onboarding & Portfolio Management) -657 role at paytmpayments is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Team Lead – VRM (Merchant Onboarding & Portfolio Management) -657 position at paytmpayments located?
This Team Lead – VRM (Merchant Onboarding & Portfolio Management) -657 role at paytmpayments is based in Noida, Uttar Pradesh. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Team Lead – VRM (Merchant Onboarding & Portfolio Management) -657 role at paytmpayments full-time or part-time?
This is listed as a On roll position. It is posted as a Team Lead – VRM (Merchant Onboarding & Portfolio Management) -657 role in the PPSL department at paytmpayments.
Which team or department does the Team Lead – VRM (Merchant Onboarding & Portfolio Management) -657 at paytmpayments belong to?
This Team Lead – VRM (Merchant Onboarding & Portfolio Management) -657 position is part of the PPSL department at paytmpayments. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Team Lead – VRM (Merchant Onboarding & Portfolio Management) -657 position at paytmpayments?
Click the "Apply Now" button on this page. You will be redirected to paytmpayments's official application portal hosted on lever where you can submit your application directly.
When was the Team Lead – VRM (Merchant Onboarding & Portfolio Management) -657 job at paytmpayments posted?
This Team Lead – VRM (Merchant Onboarding & Portfolio Management) -657 position at paytmpayments was posted on Sep 17, 2025. Apply as soon as possible — early applications are often reviewed first.
Team Lead – VRM (Merchant Onboarding & Portfolio Management) -657
paytmpayments
You'll be redirected to paytmpayments's official application page on Lever.