Application Specialist- Mountain & Pacific

Who We Are    Our mission is simple but critical: to build pathways for adult learners to earn high-quality, workforce-aligned degrees and credentials from North Carolina’s public universities.    At Project Kitty Hawk, our work reflects our company values:     Collaboration – We prioritize our partners’ success and reputation, aligning every initiative with their goals, reflecting their values, and enhancing their impact.   Innovation – We innovate, not replicate. As creative problem solvers, we use data-driven insights to push boundaries, continuously improve our services, develop solutions, and redefine what it means to serve nontraditional learners.   Empathy – We understand the unique challenges of nontraditional learners, and are committed to supporting them with empathy, respect, and solutions that fit their needs.   Integrity – We operate with transparency and accountability in everything we do. We uphold honesty, take ownership of our work, and maintain the highest standards.   Teamwork – We embody the collaboration we seek. We always strive to be dependable, supportive, and solutions-oriented teammates.     Together, we partner with universities in the University of North Carolina (UNC) System to produce innovative, flexible degree and credential programs in high-demand fields. Each PKH team member plays a vital role in advancing this mission and shaping the future of education for adult learners.     These values will enable us to realize PKH’s vision: to make North Carolina’s public universities the top choice for adult learners and to amplify the UNC System’s role as a national leader in higher education innovation, access, and student success. By joining our team, you have an opportunity to contribute to our achievement of that vision, in the process helping to create opportunities for thousands of learners to earn their success and move up the economic ladder.    At Project Kitty Hawk we hire talented people who are not only dedicated to our mission but share our belief that working together makes us stronger and more effective. In this organization you’ll find individuals with a range of interesting backgrounds and life stories; the true magic happens when those individuals come together to solve problems in service of a common goal.  We encourage you to bring your unique perspective, talents, and ideas to the table as we strive to make a meaningful impact.      The Role   The Application Specialist – Mountain & Pacific is a dedicated professional who understands the needs, challenges, and benefits of degree completion for adult learners.   This role is responsible for guiding prospective students from initial inquiry through the admissions process and continuing support through enrollment and the successful start of their first term (through the add/drop period) at Project Kitty Hawk partner universities. The Application Specialist – Mountain & Pacific serves students by striving to understand their unique situations, aspirations, and educational backgrounds, and by connecting them to the appropriate programs and resources that align with their goals.  They serve as the primary point of contact through the enrollment cycle and helps to guide students through the discovery phase, maintains their student file as updates occur, tracks the student’s progress through the Admissions funnel, and ensures students are not only admitted but fully prepared, registered, and successfully launched into their first week of coursework.