Medical Care Assistant & Patient Access Representative

Planned Parenthood Keystone (PPKey) serves 37 counties in Pennsylvania, home to over half of Pennsylvania residents. We have offices in York, Allentown, Bensalem, Reading, Wilkes Barre, Harrisburg, and Lancaster. We operate 7 medical centers that serve over 30,000 patients annually and offer comprehensive sexuality education that reaches thousands of young adults. Planned Parenthood Keystone is committed to being an organization that includes people from various backgrounds, skills, perspectives and experiences, and fully uses their talents to serve our communities.  Planned Parenthood Keystone believes that drawing on the talents of all personnel helps to create an optimum, creative and inclusive workplace. Planned Parenthood Keystone is looking for a full-time (35 hours/week), non-exempt, Medical Care Assistant/Patient Access Representative. This position will work in person as a Medical Care Assistant at our Harrisburg center on Mondays and Wednesdays, and will work remotely as a Patient Access Representative on Tuesdays and Thursdays.   You will participate in a team approach to the delivery of quality reproductive healthcare in accordance with Planned Parenthood’s policies and medical protocols. This role supports three (3) areas of medical center support operations - Front Desk, Patient Intake, and Clinical (Back Office) - while also managing patient communications by answering inquiries, scheduling appointments, verifying insurance, facilitating informed consent audio visits for abortion services, and coordinating care through appropriate routing. This position ensures a high standard of customer service, accuracy, and confidentiality in all patient interactions.