Customer Service Representative
sila· CSR
About this role
Customer Service Representative
Boston Standard believes that great home services start with expertly trained staff who share our vision for superior quality work and unique solutions for all of our customers. Boston Standard's Customer Experience Team’s mission is to provide the highest level of service by building tremendous value through engaging and compelling employee and customer experiences.
The Customer Service Representative works as the primary liaison between our customers and our field service technicians and sales professionals.
They are responsible for the following:
· Fielding inbound customer inquiries via phone call, text message, email, social platforms, and review sites.
· Screening, qualifying and scheduling appointments for our service technicians and outside sales team.
· Inputting customer data into our proprietary database.
The ideal Customer Experience Representative must have:
· The ability to work Saturday and Sundays 8:00am to 2:00pm - possibility to go full time.
· Excellent communication, organizational and interpersonal skills.
· A polished and professional demeanor.
· Self-motivation and discipline.
· An ambitious and competitive nature.
· Highly evolved customer service skills.
· A working knowledge of Microsoft office and computer savvy competence.
Requirements:
· BA/BS Preferred.
· Minimum of 3 years of professional call center customer service experience.
EOE F/M/V/D
Frequently Asked Questions
What is the salary for the Customer Service Representative role at sila?
The listed salary for this Customer Service Representative position at sila is USD 25–30. This is an Full time role.
Where is the Customer Service Representative position at sila located?
This Customer Service Representative role at sila is based in Weymouth, MA. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Representative role at sila full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Service Representative role in the CSR department at sila.
Which team or department does the Customer Service Representative at sila belong to?
This Customer Service Representative position is part of the CSR department at sila. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Representative position at sila?
Click the "Apply Now" button on this page. You will be redirected to sila's official application portal hosted on lever where you can submit your application directly.
When was the Customer Service Representative job at sila posted?
This Customer Service Representative position at sila was posted on Mar 20, 2024. Apply as soon as possible — early applications are often reviewed first.
Customer Service Representative
sila · 💰 USD 25–30
You'll be redirected to sila's official application page on Lever.