Customer Service Representative
sila· CSR
About this role
Customer Service Representative (CSR)
Guy Smith Home Services – Norfolk, VA
Looking for a customer service role where your work actually matters and the phones stay busy?
For nearly 60 years, Guy Smith Home Services has been a trusted residential service provider serving homeowners across the Hampton Roads area. Our success is driven by skilled technicians in the field—and strong Customer Service Representatives who keep the operation running smoothly. When customers call us, you’re the first voice they hear and a key part of the customer experience.
We’re looking for a Customer Service Representative who can handle a fast-paced environment, communicate clearly, and take pride in helping customers while keeping schedules full and memberships growing.
What You’ll Do
Respond to customer requests, resolve issues and promote the company
Convert incoming customer calls into booked service appointments
Outbound calling to our customers to schedule appointments
Develop a proven track record in customer service.
Participate in training so that you grow and develop as a professional
Maintain and update our customer database with complete and accurate information
Maintain communication with dispatch and your manager
What We’re Looking For
Frequently Asked Questions
What is the salary for the Customer Service Representative role at sila?
The listed salary for this Customer Service Representative position at sila is USD 18–20. This is an Full time role.
Where is the Customer Service Representative position at sila located?
This Customer Service Representative role at sila is based in Norfolk, VA. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Representative role at sila full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Service Representative role in the CSR department at sila.
Which team or department does the Customer Service Representative at sila belong to?
This Customer Service Representative position is part of the CSR department at sila. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Representative position at sila?
Click the "Apply Now" button on this page. You will be redirected to sila's official application portal hosted on lever where you can submit your application directly.
When was the Customer Service Representative job at sila posted?
This Customer Service Representative position at sila was posted on Apr 24, 2025. Apply as soon as possible — early applications are often reviewed first.
Customer Service Representative
sila · 💰 USD 18–20
You'll be redirected to sila's official application page on Lever.