Dispatcher
sila· CSR
About this role
Dispatcher – Sila Heating & Air (King of Prussia, PA)
Keep the day moving. Keep the board tight. Help techs win.
At Sila Heating & Air, our dispatchers don’t just answer phones—they run the operation. You’ll be the quarterback of the day, making sure the right tech gets to the right job at the right time, maximizing efficiency, revenue, and customer satisfaction.
If you thrive in fast-paced environments, can think on your feet, and know how to keep technicians productive and customers happy, this role is for you.
What You’ll Do
- Dispatch HVAC, plumbing, and electrical service technicians using ServiceTitan to maximize route efficiency and revenue per call
- Manage the daily board: scheduling, rescheduling, and filling open time slots
- Prioritize calls based on urgency, location, and technician skillset
- Communicate constantly with technicians, customers, and management throughout the day
- Monitor technician progress and adjust schedules in real-time
- Confirm appointments and reduce cancellations/no-shows
- Work closely with CSRs to ensure calls are booked properly and completely
- Help drive average ticket and conversion rates by placing the right tech on the right call
- Handle high call volume and problem-solve on the fly
What We’re Looking For
- 2+ years of dispatching, scheduling, or coordination experience (HVAC/home services preferred)
- Experience with ServiceTitan or similar field service software
- Strong communication skills—clear, direct, and professional
- Ability to multitask and stay organized under pressure
- Strong sense of urgency and decision-making ability
- Team player who works well with technicians and office staff
- Comfortable in a fast-paced, performance-driven environment
What You’ll Get
- Competitive hourly pay + performance incentives
- Full benefits (Medical, Dental, Vision, 401k with match)
- Paid time off & holidays
- Stability with a growing, multi-location company backed by strong leadership
- Opportunity to grow within Sila Services across multiple brands and locations
- A team environment where your role directly impacts revenue and success
Frequently Asked Questions
What is the salary for the Dispatcher role at sila?
The listed salary for this Dispatcher position at sila is USD 50K–55K. This is an Full time role.
Where is the Dispatcher position at sila located?
This Dispatcher role at sila is based in King of Prussia, PA. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Dispatcher role at sila full-time or part-time?
This is listed as a Full time position. It is posted as a Dispatcher role in the CSR department at sila.
Which team or department does the Dispatcher at sila belong to?
This Dispatcher position is part of the CSR department at sila. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Dispatcher position at sila?
Click the "Apply Now" button on this page. You will be redirected to sila's official application portal hosted on lever where you can submit your application directly.
When was the Dispatcher job at sila posted?
This Dispatcher position at sila was posted on Apr 2, 2026. Apply as soon as possible — early applications are often reviewed first.
Dispatcher
sila · 💰 USD 50K–55K
You'll be redirected to sila's official application page on Lever.