Dispatcher
sila· Dispatch
About this role
Job description
Due to our growth, we are seeking a Dispatcher to join our Boston Standard team!
The HVAC CSR/Dispatcher is responsible for coordinating and scheduling a team of field service technicians in a fast-paced service organization in the HVAC industry. The position is responsible for maintaining an organized daily workflow, working with company resources to respond to customer requests, and ensuring that company revenue goals are achieved.
Schedule:
Monday-Friday 7am-4pm/8am-5pm
Rotating Weekends if needed(around once a month, able to work from home on those days)
Responsibilities and Duties
· Daily scheduling of field service technicians.
· Direct interaction with customers in need of service.
· Answer in-bound calls.
· Make outbound calls to schedule service and solicit customers for future business.
· Review service reports to ensure proper billing and field procedures.
· Sort and classify service reports for entry into accounting software.
· Maintain customer database.
· Provide BEST IN CLASS customer service.
Qualifications and Skills
This position is a great opportunity for someone with an interest in operations, customer service, or a future in management. Candidates must also have the following:
· 3+ years of Successful Dispatch Experience.
· 5+ years of Successful Customer Service Experience.
· HVAC experience is a plus.
· 4-year college degree is a plus .
· Desire to achieve goals, both personal and professional.
· Hard work ethic and willingness to work long hours (including nights and weekends as needed).
· Strong team mentality.
· Experience in a customer service role where the phrase “customer first” was practiced daily.
EOE M/F/V/D
Job Type: Full-time
Pay: $30.00 - $32.00 per hour
Expected hours: 40 per week
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Day shift
Overtime
Weekends as needed
Experience:
HVAC industry: 1 year (Preferred)
Dispatching: 3 years (Required)
Ability to Relocate:
Weymouth, MA: Relocate before starting work (Required)
Work Location: In person
Frequently Asked Questions
What is the salary for the Dispatcher role at sila?
The listed salary for this Dispatcher position at sila is USD 25–30. This is an Full time role.
Where is the Dispatcher position at sila located?
This Dispatcher role at sila is based in Weymouth, MA. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Dispatcher role at sila full-time or part-time?
This is listed as a Full time position. It is posted as a Dispatcher role in the Dispatch department at sila.
Which team or department does the Dispatcher at sila belong to?
This Dispatcher position is part of the Dispatch department at sila. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Dispatcher position at sila?
Click the "Apply Now" button on this page. You will be redirected to sila's official application portal hosted on lever where you can submit your application directly.
When was the Dispatcher job at sila posted?
This Dispatcher position at sila was posted on Jun 19, 2024. Apply as soon as possible — early applications are often reviewed first.
Dispatcher
sila · 💰 USD 25–30
You'll be redirected to sila's official application page on Lever.