HVAC Service Technician

sila· HVAC Service
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📍 Buffalo, NYFull time

About this role

HVAC Service Technician

Location: Buffalo, NY
Company: T-Mark Plumbing, Heating, Cooling & Electric

About T-Mark

T-Mark Plumbing, Heating, Cooling & Electric has been serving Western New York homeowners for decades by providing exceptional service and trusted home comfort solutions. We are committed to investing in our employees, delivering outstanding customer experiences, and building a culture where technicians can grow and succeed.

Position Summary

T-Mark is seeking an experienced HVAC Service Technician to diagnose, repair, maintain, and service residential heating and cooling systems. The ideal candidate is a strong troubleshooter who enjoys working directly with customers, takes pride in delivering quality work, and is committed to providing an exceptional customer experience.

Responsibilities

  • Diagnose, troubleshoot, repair, and maintain residential HVAC systems.
  • Perform preventative maintenance on heating and cooling equipment.
  • Identify system issues and provide customers with repair and replacement options.
  • Educate homeowners on equipment performance, maintenance, and energy-saving opportunities.
  • Maintain accurate service records and documentation.
  • Ensure all work is completed safely and in compliance with company standards and industry regulations.
  • Communicate effectively with customers, dispatchers, and management.
  • Participate in ongoing training and development programs.
  • Maintain company vehicle, tools, and equipment.
  • Deliver a best-in-class customer experience on every service call.

Qualifications

Required

  • Minimum 2+ years of residential HVAC service experience.
  • Strong diagnostic and troubleshooting abilities.
  • Experience servicing furnaces, air conditioners, heat pumps, and related residential HVAC equipment.
  • Valid driver's license with an acceptable driving record.
  • Strong customer service and communication skills.
  • Ability to work independently while maintaining a team-first attitude.

Preferred

  • EPA Universal Certification.
  • NATE Certification.
  • Experience with ServiceTitan.
  • Experience with indoor air quality products, humidifiers, and ductless mini-split systems.
  • Sales and customer education experience.

Skills & Attributes

  • Strong mechanical aptitude.
  • Problem-solving mindset.
  • Professional appearance and demeanor.
  • Dependable and self-motivated.
  • Ability to build trust and rapport with customers.
  • Commitment to safety and quality workmanship.

Compensation & Benefits

  • Competitive Pay
  • Medical, Dental, and Vision Insurance
  • 401(k) with Company Match
  • Paid Time Off and Paid Holidays
  • Company Vehicle
  • Company-Provided Uniforms
  • Ongoing Training and Career Development
  • Advancement Opportunities
  • Year-Round Work

Why Join T-Mark?

At T-Mark, you'll join a team that values hard work, customer service, and professional growth. We provide the tools, training, and support needed to help our technicians build long-term careers while serving homeowners throughout Western New York.

Frequently Asked Questions

Is the salary disclosed for the HVAC Service Technician position at sila?
The salary for this HVAC Service Technician role at sila is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the HVAC Service Technician position at sila located?
This HVAC Service Technician role at sila is based in Buffalo, NY. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the HVAC Service Technician role at sila full-time or part-time?
This is listed as a Full time position. It is posted as a HVAC Service Technician role in the HVAC Service department at sila.
Which team or department does the HVAC Service Technician at sila belong to?
This HVAC Service Technician position is part of the HVAC Service department at sila. See the full job description for more information about the team structure and responsibilities.
How do I apply for the HVAC Service Technician position at sila?
Click the "Apply Now" button on this page. You will be redirected to sila's official application portal hosted on lever where you can submit your application directly.
When was the HVAC Service Technician job at sila posted?
This HVAC Service Technician position at sila was posted on Jun 8, 2026. Apply as soon as possible — early applications are often reviewed first.
HVAC Service Technician
sila
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