Customer Success Specialist I

vailsys· Service Delivery
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📍 Greater Chicago AreaFull Time💰 USD 58K–65K

About this role

Who You Are

You are a technically curious, customer-focused problem solver who enjoys working in enterprise customer support within a telecommunications and platform operations environment. You thrive in a fast-paced setting, can manage multiple priorities at once, and take pride in delivering excellent service while solving technical issues.

As a Customer Success Specialist I, you will serve as the primary technical point of contact for a portfolio of enterprise customers using Vail’s Routing and Call Control (RACC) platform. You will support customers throughout their lifecycle by troubleshooting technical issues, monitoring customer traffic and platform health, maintaining strong customer relationships, and working with internal engineering and product teams to help ensure long-term customer success.

Frequently Asked Questions

What is the salary for the Customer Success Specialist I role at vailsys?
The listed salary for this Customer Success Specialist I position at vailsys is USD 58K–65K. This is an Full Time role.
Where is the Customer Success Specialist I position at vailsys located?
This Customer Success Specialist I role at vailsys is based in Greater Chicago Area. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Success Specialist I role at vailsys full-time or part-time?
This is listed as a Full Time position. It is posted as a Customer Success Specialist I role in the Service Delivery department at vailsys.
Which team or department does the Customer Success Specialist I at vailsys belong to?
This Customer Success Specialist I position is part of the Service Delivery department at vailsys. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Success Specialist I position at vailsys?
Click the "Apply Now" button on this page. You will be redirected to vailsys's official application portal hosted on lever where you can submit your application directly.
When was the Customer Success Specialist I job at vailsys posted?
This Customer Success Specialist I position at vailsys was posted on May 1, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Success Specialist I
vailsys · 💰 USD 58K–65K
Apply for this role ↗

You'll be redirected to vailsys's official application page on Lever.