Customer Success Manager

omarobotics· Operations
Apply Now ↗
🌍 Remote📍 RemoteFullTime

About this role

About Oma Fertility

Oma Fertility is a network of fertility clinics located across the United States that provides medical, financial, and emotional support throughout a patient’s fertility journey. Oma’s mission is to make fertility care accessible through affordable/transparent pricing and its innovative technology.

 

Job Summary

Oma Fertility is seeking a Customer Success Manager to support a team of Care Advocates.

This role will help drive customer acquisition and retention, with the goal of maintaining high levels of customer satisfaction throughout their fertility journey.

 

Key responsibilities include working directly with company leaders, sales, finance, marketing, product, clinical team members and practice managers to understand the customer journey through key metrics. As the Customer Success Manager, you will be involved directly in the creation, implementation, use, and iteration of the processes to support the customers and the mission of Oma Fertility.  Identify gaps in processes that impact the success of our customers and collaborate with the teams needed to resolve those issues.

 

Required Qualifications

·       Bachelor’s degree

·       2+ years of professional experience in a Customer Success, Account Management, Project Management, or other relevant experiences, ideally in a high-growth, start-up environment

·       Enthusiasm for Oma Fertility’s mission

 

Preferred Qualifications

·       Experience with eIVF and Salesforce

·       Excellent computer knowledge, including proficiency in Word and Excel

·       Detail-oriented with strong analytical, writing, and communication skills

·       Comfortable working in a startup environment and wear multiple hats

·       Experience with developing best practices, creating scalable systems, and automating routine processes

·       Ability to adopt a continuous improvement mindset and actively contribute to the processes and procedures of the Customer Success team

·       Organized, diligent, and self-motivated

·       A proven ability to inspire, coach, and motivate a team and customers

  • Passion for empathic healthcare and customer advocacy, fertility experience is a plus

Frequently Asked Questions

Is the salary disclosed for the Customer Success Manager position at omarobotics?
The salary for this Customer Success Manager role at omarobotics is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Customer Success Manager job at omarobotics remote?
Yes, this Customer Success Manager position at omarobotics is remote, with team members based in Remote. You can work from home or anywhere in the supported regions.
Is the Customer Success Manager role at omarobotics full-time or part-time?
This is listed as a FullTime position. It is posted as a Customer Success Manager role in the Operations department at omarobotics.
Which team or department does the Customer Success Manager at omarobotics belong to?
This Customer Success Manager position is part of the Operations department at omarobotics. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Success Manager position at omarobotics?
Click the "Apply Now" button on this page. You will be redirected to omarobotics's official application portal hosted on ashby where you can submit your application directly.
When was the Customer Success Manager job at omarobotics posted?
This Customer Success Manager position at omarobotics was posted on Sep 12, 2022. Apply as soon as possible — early applications are often reviewed first.
Customer Success Manager
omarobotics
Apply for this role ↗

You'll be redirected to omarobotics's official application page on Ashby ATS.