Trust & Safety Specialist

misoยท Customer Experience (CX)
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๐Ÿ“ CX Center (Seoul, Korea)Contract

About this role

Mission

โ€˜We build technology that makes everyday offline betterโ€™

โ€˜ํ˜„์‹ค์˜ ์‚ถ์„ ๊ฐœ์„ ํ•˜๋Š” ๊ธฐ์ˆ ์„ ๋งŒ๋“ญ๋‹ˆ๋‹ค.โ€™ ๋ฏธ์†Œ์˜ ๋ฏธ์…˜์ž…๋‹ˆ๋‹ค. ์šฐ๋ฆฌ๋Š” ๋ฏธ์†Œ๋ฅผ ์‚ฌ์šฉํ•˜๋Š” ์‚ฌ๋žŒ๋“ค์˜ ์‹ค์ œ ์˜คํ”„๋ผ์ธ์—์„œ์˜ ์‚ถ์ด ๋” ๋‚˜์•„์ง€๊ธธ ๋ฐ”๋ž๋‹ˆ๋‹ค.

Miso์˜ ๋ฌธํ™”๋ฅผ ํ•œ ๋งˆ๋””๋กœ ๋งํ•˜๋ฉด โ€œ์˜ฌ๋ฐ”๋ฅธ ์ผ์„ ์—ด์‹ฌํžˆ ํ•œ๋‹ค (work hard on the right things.)" ์ž…๋‹ˆ๋‹ค.

์ด๋ฅผ ์œ„ํ•ด ์šฐ๋ฆฌ๋Š” ๊ณ ๊ฐ์„ ๊ฐ€์žฅ ๋จผ์ € ์ƒ๊ฐํ•˜๊ณ , ๋ฌด์—‡์„ ํ•  ๊ฒƒ์ธ์ง€ ๋ง์„ ํ•˜๊ณ  ๊ทธ๊ฒƒ์„ ์‹ค์ œ๋กœ ํ•ด๋‚ด๋ฉฐ, ๊ฐ€์žฅ ๋†’์€ ๊ธฐ์ค€์„ ๊ฐ–๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค.

[๋ฏธ์†Œ๋Š” ์–ด๋–ค ๊ณณ์ธ๊ฐ€์š”?]

๋ฏธ์†Œ๋Š” ๊ตญ๋‚ด No.1 O2O ํ™ˆ์„œ๋น„์Šค ํ”Œ๋žซํผ ๊ธฐ์—…์ด์—์š”.

"Hotel-like service in your home(์ง‘์—์„œ๋„ ํ˜ธํ…”๊ฐ™์€ ์„œ๋น„์Šค๋ฅผ)" ์ด๋ผ๋Š” ๋น„์ „ ์•„๋ž˜, ๋” ๋‚˜์€ ์˜คํ”„๋ผ์ธ ์‚ถ์„ ์œ„ํ•œ ๊ฒฝํ—˜์„ ๋งŽ์ด ์ œ๊ณตํ•˜๊ณ ์ž ํ•ด์š”. ์‚ฌ๋žŒ๋“ค์ด ์ œํ’ˆ์„ ์‚ด๋•Œ ์•„๋งˆ์กด์ด๋‚˜ ์ฟ ํŒก์„ ์ด์šฉํ•˜๋“ฏ์ด ์ฒญ์†Œ๋‚˜ ์ด์‚ฌ, ๋ฆฌ๋ชจ๋ธ๋ง์„ ์›ํ•  ๋•Œ ๋ฏธ์†Œ ์•ฑ์œผ๋กœ ์‰ฝ๊ณ  ๋น ๋ฅด๊ฒŒ ํ•ด๊ฒฐํ•  ์ˆ˜ ์žˆ์–ด์š”.

๋ฏธ์†Œ 2016๋…„ ํ™ˆํด๋ฆฌ๋‹ ์„œ๋น„์Šค๋ฅผ ์ค‘์‹ฌ์œผ๋กœ ์ด์‚ฌ/์ฒญ์†Œ/ํŽซ์‹œํŒ…/์ธํ…Œ๋ฆฌ์–ด ๋“ฑ์œผ๋กœ ์‚ฌ์—… ๋ฒ”์œ„๋ฅผ ํ™•์žฅํ–ˆ์–ด์š”. ๋งค๋…„ 2X ์„ฑ์žฅ์„ ํ•˜์—ฌ, ์„œ๋น„์Šค ์ถœ์‹œ ํ›„ 2๋…„๋งŒ์— ๊ฐ€์‚ฌ๋„์šฐ๋ฏธ ์„œ๋น„์Šค๋ฅผ 1๋“ฑ์œผ๋กœ ๋งŒ๋“ค์–ด๋ณธ ๊ฒฝํ—˜์ด ์žˆ๊ณ  ํ˜„์žฌ ์„œ๋น„์Šค๋ฅผ 180๊ฐœ ์ด์ƒ ์šด์˜ํ•˜๊ณ ์žˆ์–ด์š”. ํญ๋ฐœ์ ์ธ ์„ฑ์žฅ ์—ฌ์ •์„ ํ•จ๊ป˜ ํ•˜๊ณ  ์‹ถ๋‹ค๋ฉด ๋ฏธ์†Œ์— ํ•ฉ๋ฅ˜ํ•˜์„ธ์š”.

2023๋…„ Series A, ๋ˆ„์  ๊ณ ๊ฐ์ˆ˜ 500๋งŒ ๋ŒํŒŒ, ์žฌ์ด์šฉ์œจ 85% ์ด์ƒ!

์ด ํˆฌ์ž๊ทœ๋ชจ ์•ฝ 130์–ต์›(ํ•œ๊ตญ O2O ์ตœ์ดˆ, ์‹ค๋ฆฌ์ฝ˜๋ฐธ๋ฆฌ ์ตœ๋Œ€ ๋ฒค์ฒ˜ ํˆฌ์ž์‚ฌ โ€˜Y Combinatorโ€™ 31์–ต ํˆฌ์ž์œ ์น˜)

[CX ํŒ€ ์†Œ๊ฐœ]

Miso์˜ CX๋Š” ์ผ๋ฐ˜์ ์ธ ์ฝœ์„ผํ„ฐ์™€๋Š” ๋‹ค๋ฆ…๋‹ˆ๋‹ค.

Customer first๋ฅผ ์œ„ํ•ด ๊ณ ๊ฐ๊ณผ ํŒŒํŠธ๋„ˆ์˜ ๊ฒฝํ—˜์„ ๊ด€๋ฆฌํ•˜๋ฉฐ Business์™€ Alignํ•˜๋ฉด์„œ ๊ถŒํ•œ์„ ๊ฐ–๊ณ  ์ฃผ๋„์ ์œผ๋กœ Business๋ฅผ ์„ฑ์žฅ์‹œํ‚ต๋‹ˆ๋‹ค.

๊ณ ๊ฐ๊ณผ ํŒŒํŠธ๋„ˆ๊ณผ ๋„์›€์„ ํ•„์š”๋กœํ•  ๋•Œ ์ง„์ •ํ•œ ๋„์›€์„ ๋“œ๋ฆฌ๊ณ  ๊ณ ๊ฐ๊ณผ ํŒŒํŠธ๋„ˆ์˜ Retention์„ ๋†’์ด๋ฉฐ ๊ถ๊ทน์ ์œผ๋กœ Miso ์„œ๋น„์Šค์˜ ํ’ˆ์งˆ์„ ์ฑ…์ž„์ง‘๋‹ˆ๋‹ค.

[์ง๋ฌด ์†Œ๊ฐœ]

๋ฏธ์†Œ์—์„œ ๋ชจ์‹œ๊ณ ์ž ํ•˜๋Š” ๋ฏผ์› ๋ถ€ํŒ€์žฅ์€ ๋ฏธ์†Œ ์ „๋ฐ˜์˜ ๋ฆฌ์Šคํฌ ๊ด€๋ฆฌ๋ฅผ ์ฑ…์ž„์ง€๋Š” ์—ญํ• ์ž…๋‹ˆ๋‹ค. ์‹ ๋ขฐ๋ฅผ ํšŒ๋ณตํ•˜๊ณ  ๊ณ ๊ฐ๊ณผ์˜ ๊ด€๊ณ„๋ฅผ ์œ ์ง€ํ•˜๋Š” ๋ฏผ์› ์ „๋‹ดํŒ€์—์„œ์˜ ํŒ€์žฅ์˜ ์ง€ํœ˜ ์•„๋ž˜ ์›€์ง์ด๊ฒŒ ๋ฉ๋‹ˆ๋‹ค. ๋‹จ์ˆœ ๋ฏผ์› ์ฒ˜๋ฆฌ๋ฅผ ๋„˜์–ด ๋ฌธ์ œ ์˜ˆ๋ฐฉ ๋ฐ ๋Œ€์‘ ์ ˆ์ฐจ ๊ฐœ์„ ์— ์žˆ์–ด ๋ฏผ์› ๋ถ€ํŒ€์žฅ์€ ํ•ต์‹ฌ์ ์ธ ์—ญํ• ์„ ํ•˜๊ฒŒ ๋ฉ๋‹ˆ๋‹ค.

[์ฃผ์š” ์—…๋ฌด]

  • ์ฃผ์š” ๋ฏผ์› ์ฒ˜๋ฆฌ

  • ์„œ๋น„์Šค ๊ฐœ์„  ํ™œ๋™ ๊ทผ๊ฑฐ์™€ ์ธ์‚ฌ์ดํŠธ ๋„์ถœ

  • ๋ฏผ์› ๊ด€๋ จ ์ •์ฑ…/์ ˆ์ฐจ ์ˆ˜๋ฆฝ ๋ฐ ๊ฐœ์„  ์ง€์›

[์šฐ๋Œ€ ์‚ฌํ•ญ]

  • CS ๊ฒฝ๋ ฅ 1๋…„ ์ด์ƒ ๋˜๋Š” ๋ฏผ์› ๋ถ„์•ผ์—์„œ 1๋…„ ์ด์ƒ ์—…๋ฌด ๊ฒฝํ—˜์ด ์žˆ์œผ์‹  ๋ถ„

[๋ณด์ƒ ๋ฐ ํ˜œํƒ]

  • ์ •๊ทœ์ง ๊ณ„์•ฝ์‹œ Stock Option ๋ณด์ƒ

  • ํ™ˆํด๋ฆฌ๋‹ ์„œ๋น„์Šค ์ œ๊ณต

[์—…๋ฌดํ™˜๊ฒฝ]

  • ๋…ธํŠธ๋ถ ๋ฐ ๋“€์–ผ ๋ชจ๋‹ˆํ„ฐ ์ œ๊ณต

[์ง€์›๋ฐฉ๋ฒ• ๋ฐ ์ ˆ์ฐจ]

  • ์„œ๋ฅ˜ : ๊ตญ๋ฌธ ์ด๋ ฅ์„œ

  • ์ ˆ์ฐจ : ์„œ๋ฅ˜ ๊ฒ€ํ†  - ๋ฉด์ ‘์ „ํ˜• - ์ตœ์ข… ํ•ฉ๊ฒฉ - ์ž…์‚ฌ

[๊ทผ๋ฌด๊ธฐ๊ฐ„ ๋ฐ ์žฅ์†Œ]

  • ๊ทผ๋ฌดํ˜•ํƒœ : ๊ณ„์•ฝ์ง(์ˆ˜์Šต๊ธฐ๊ฐ„ 3๊ฐœ์›”, ์ •๊ทœ์ง ์ „ํ™˜ ๊ฐ€๋Šฅ)

  • ๊ทผ๋ฌด์žฅ์†Œ: ์„œ์šธ ์ข…๋กœ๊ตฌ ์œจ๊ณก๋กœ 24 ๋„ํ™”์„œ๊ธธ ๋””ํŒŒ์ด๋ธŒ 7์ธต

[๊ธฐํƒ€ ์œ ์˜์‚ฌํ•ญ]

์ž…์‚ฌ์ง€์› ์„œ๋ฅ˜์— ํ—ˆ์œ„์‚ฌ์‹ค์ด ๋ฐœ๊ฒฌ๋  ๊ฒฝ์šฐ, ์ฑ„์šฉ ํ™•์ • ์ดํ›„๋ผ๋„ ์ฑ„์šฉ์ด ์ทจ์†Œ๋  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.

Frequently Asked Questions

Is the salary disclosed for the Trust & Safety Specialist position at miso?
The salary for this Trust & Safety Specialist role at miso is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Trust & Safety Specialist position at miso located?
This Trust & Safety Specialist role at miso is based in CX Center (Seoul, Korea). The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Trust & Safety Specialist role at miso full-time or part-time?
This is listed as a Contract position. It is posted as a Trust & Safety Specialist role in the Customer Experience (CX) department at miso.
Which team or department does the Trust & Safety Specialist at miso belong to?
This Trust & Safety Specialist position is part of the Customer Experience (CX) department at miso. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Trust & Safety Specialist position at miso?
Click the "Apply Now" button on this page. You will be redirected to miso's official application portal hosted on ashby where you can submit your application directly.
When was the Trust & Safety Specialist job at miso posted?
This Trust & Safety Specialist position at miso was posted on Apr 8, 2025. Apply as soon as possible โ€” early applications are often reviewed first.
Trust & Safety Specialist
miso
Apply for this role โ†—

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