Senior Customer Success Manager
recordpointĀ· Customer Experience
About this role
RecordPoint is a data and information lifecycle management SaaS product designed to give highly-regulated organizations a competitive edge through safer, more secure, and better-managed data. We're a disruptor in our industry, set apart from competitors by our cutting edge technology and innovation-first mindset.Ā
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Our global customer list includes top-tier brands and government agencies like the City of New York, Westpac, National Australia Bank (NAB), Australian Prudential Regulation Authority (APRA), Security Benefit, Cupertino Electric, Australian Securities & Investments Commission (ASIC), Transport for NSW, Ausgrid, and Pacific Gas & Electric (PG&E).Ā Ā
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But there's more to us than the what we do ā like the who behind it all. Team RecordPoint is made up of 130+ tech-driven professionals at the top of their respective fields. Together, we foster a supportive, collaborative and transparent environment, collectively working toward the singular goal of continuously doing better.Ā Ā
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About the Opportunity
RecordPoint's largest and most complex customers require a CSM who can operate at the intersection of executive governance, commercial management, and technical oversight. The Customer Success Manager is responsible for driving customers through the full nine-stage customer journey from pre-sale handover through renewal and beyond.Ā
This role also carries partner-success responsibilities for partner-led enterprise accounts until RecordPoint reaches the dedicated partner revenue threshold, making it the most commercially complete individual-contributor role in the Customer Success team.Ā
This is RecordPoint's most senior individual-contributor customer role. It requires the ability to operate at executive level, drive governance outcomes, build compelling commercial cases, and maintain disciplined execution across complex, multi-stakeholder programs. It is not a relationship-maintenance role ā it is an outcomes and orchestration role for people who are energised by accountability, complexity, and customer impact.
Frequently Asked Questions
Is the salary disclosed for the Senior Customer Success Manager position at recordpoint?
The salary for this Senior Customer Success Manager role at recordpoint is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior Customer Success Manager position at recordpoint located?
This Senior Customer Success Manager role at recordpoint is based in Sydney, NSW, Australia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Senior Customer Success Manager role at recordpoint full-time or part-time?
This is listed as a Full Time position. It is posted as a Senior Customer Success Manager role in the Customer Experience department at recordpoint.
Which team or department does the Senior Customer Success Manager at recordpoint belong to?
This Senior Customer Success Manager position is part of the Customer Experience department at recordpoint. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Senior Customer Success Manager position at recordpoint?
Click the "Apply Now" button on this page. You will be redirected to recordpoint's official application portal hosted on lever where you can submit your application directly.
When was the Senior Customer Success Manager job at recordpoint posted?
This Senior Customer Success Manager position at recordpoint was posted on May 27, 2026. Apply as soon as possible ā early applications are often reviewed first.
Senior Customer Success Manager
recordpoint
You'll be redirected to recordpoint's official application page on Lever.