Junior Level 1 Technician (Internal)
birdseyeaccount· Technical Support
About this role
Responsibilities
- Providing any remote assistance needed to customers and HQ technicians
- Troubleshooting any station issues as they arise
- Performing preventative maintenance on equipment
- Continuously monitoring and adjusting software on all computers to maximize analytics use
- Updating service records every time a service is performed on any hardware or software inside the station or customers’ sites with 100% accuracy
- Repair and upkeep all hardware and software on each computerized device
- Ensuring that company network, internet, phones, all computer devices and security system are running without interruption and error-free 24/7/365
- Educate all staff on how-to-use all computer software and hardware
- Teaching ICARE to everyone on a daily basis
- Continuously searching for more efficient hardware and software that can assist in productivity improvements
- Maintain current on all latest tech trends related to the security industry
- Keep the company technical manual up to date and complete at all times
- Train new team members to the best of your ability by providing commitment and support to their learning.
Requirements
- ICARE demonstrated in day-to-day behavior and communication with colleagues and clients
- Applicant has to be minimum Technology Operator as per Categorization
- General attendance rate higher than 95% in the previous 6 months
- Proven track record with customer-oriented KPIs
- Understanding existing and emerging technologies
- Professional English speaking and writing proficiency
- Readiness to work all shifts
- Readiness to work at all locations
- Excellent interpersonal, oral and written communication skills
- Clear understanding of our customer service and internal culture
- Extensive knowledge of our technical system and operations
- Previous experience in tech help desk is an asset
- IVMS/Speco/Avigilon/NVR/DVR - functionality and troubleshooting Web Power bars
- Analytics - setting up and utilization
- Field installation - equipment we are using, ISP, service support
- Advanced troubleshooting of station equipment
- Exceptional customer service skills - communicating and listening; gathering information and responding on-time and professionally
- Exceptional problem-solving skills - ability to foresee problems and quickly react when they occur
- Ability to focus on results and execute the plan as discussed and decided
- Ability to remain calm during stressful situations
- Ability to train new onboarding colleagues
- Ability to adapt quickly to changing environments including
- - Change in Customers and level of commitment they require
- - Change in the use of technology
- - Change in internal policies and procedures
- No active disciplinary action
#LI-DNI
Frequently Asked Questions
Is the salary disclosed for the Junior Level 1 Technician (Internal) position at birdseyeaccount?
The salary for this Junior Level 1 Technician (Internal) role at birdseyeaccount is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Junior Level 1 Technician (Internal) position at birdseyeaccount located?
This Junior Level 1 Technician (Internal) role at birdseyeaccount is based in Belgrade, Serbia, Serbia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Junior Level 1 Technician (Internal) role at birdseyeaccount full-time or part-time?
This is listed as a Full Time position. It is posted as a Junior Level 1 Technician (Internal) role in the Technical Support department at birdseyeaccount.
Which team or department does the Junior Level 1 Technician (Internal) at birdseyeaccount belong to?
This Junior Level 1 Technician (Internal) position is part of the Technical Support department at birdseyeaccount. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Junior Level 1 Technician (Internal) position at birdseyeaccount?
Click the "Apply Now" button on this page. You will be redirected to birdseyeaccount's official application portal hosted on bamboohr where you can submit your application directly.
When was the Junior Level 1 Technician (Internal) job at birdseyeaccount posted?
This Junior Level 1 Technician (Internal) position at birdseyeaccount was posted on May 11, 2020. Apply as soon as possible — early applications are often reviewed first.
Junior Level 1 Technician (Internal)
birdseyeaccount
You'll be redirected to birdseyeaccount's official application page on bamboohr.