Account Manager

Birdseye’s mission is to help make the world a safer place!

We are the leader in AI-driven Remote Facility Supervision solutions for the Trucking and Logistics Industry. Our Maximum Telepresence Approach™ delivers cutting-edge, data-driven security and operational insights that create a safer working environment for millions of people every year.

We provide end-to-end, cutting-edge hardware and AI-driven solutions, redefining security beyond traditional gatehouses. By empowering our professionally trained monitoring agents, we achieve 99.99% reporting accuracy in mission-critical security, safety, and operational support -24/7/365- for some of the world’s largest logistics facilities, as well as small and medium-sized businesses.

If you're ambitious, thrive in a fast-paced environment, and align with our
ICARE values, Birdseye will be the perfect fit for you. If you’re wondering what the world will look like in 10 years - join our Team!

Job Overview

We are seeking a highly motivated Account Manager to drive customer retention and relationship management. This role is crucial in ensuring contract renewals, customer satisfaction, and service upgrades, while also identifying opportunities for business expansion.

The Account Manager will serve as the primary point of contact for clients, working closely with sales, installation teams, and internal stakeholders to maintain strong, long-term customer relationships.

Key Responsibilities

        Customer Retention & Relationship Management

• Serve as the main point of contact for assigned customers, ensuring a seamless experience.
• Build and maintain strong, trusted relationships with key stakeholders.
• Proactively address customer concerns and work towards long-term satisfaction.
  
  Contract Renewals & Service Upgrades
  
  
• Lead contract renewal discussions well in advance of expiration dates.
• Identify and recommend service upgrades based on customer needs.
• Work with internal teams to ensure customers maximize the value of our solutions.
  
  Expansion & Sales Collaboration
  
  
• Identify and refer new sales and expansion opportunities to the Sales team.
• Work closely with Sales to strategize account growth and upsell opportunities.
• Provide insights on customer needs to support sales and product development.
  
  Implementation & Installation Support
  
  
• Act as the primary relationship manager during customer implementations.
• Work closely with the installation teams to ensure a smooth onboarding process.
• Serve as a liaison between the customer and internal departments to address issues proactively.
  
  Travel & On-Site Customer Engagement
  
  
• Frequently travel across the U.S. to meet with customers in person.
• Conduct on-site visits, check-ins, and business reviews to strengthen customer relationships.
• Represent the company at industry events, conferences, and client meetings.

Qualifications and skills

• Experience: 3+ years in account management, customer success, or a similar role.
• Travel: Willingness to travel frequently across the U.S.
• Industry Knowledge: Experience in the transportation and logistics or security solutions industry preferred.
• Relationship Building: Strong interpersonal and communication skills to engage customers.
• Negotiation & Problem-Solving: Ability to navigate complex contract discussions and resolve issues.
• Collaboration: Works well cross-functionally with sales, operations, and implementation teams.

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