Customer Service Advisor

100% is The global retail agency. We are on a mission to build a better world of retail experiences together. 

We partner with global brands to activate retail experience campaigns that engage shoppers and increase sales. Our modular solutions can be deployed standalone or end to end; coordinating everything from design & production, installation of new fixtures, updates for new product launches, maintenance programs to keep displays running, and recovery at the end of their life. 

In everything we do, we are committed to a collective responsibility for making positive impact to our planet and society, so that together we make the world a better place for future generations. 

What we can offer you:

• Attractive starting salary 
• Hybrid working with a minimum of three days per week on site 
• Minimum 25 holidays per annum increasing with length of service (plus bank holidays)  

• Medicash Proactive Health Cash Plan (following successful probation)  

• Paid hour for lunch  

• Enhanced Family Friendly Policies  

• Social & Charity events 

• Pension Salary Exchange Scheme 
• Death in Service Cover 3 x Annual Salary 

Who are we looking for?

As Customer Service Advisor you will work as part of a team with responsibility for delivery of best-in-class retail experiences. You will contribute to the service lifecycle to deliver excellent levels of service, provide a seamless customer experience, achieve commercial success and make a positive impact on the environment.

What you’ll do:

• Receive and triage all inbound calls and emails to ensure tickets are processed within agreed SLAs
  
• Schedule tickets and field engineer diaries to attend to allocated tickets 
• Raise supplier purchase orders and maintain cost trackers and reporting sheets
• Coordinate transport logistics with clients, partners, and subcontractors
• Oversee inventory processes, including receipt, dispatch, and returns
• Maintain accurate records across multiple systems (e.g. Jitbit, Team Haven, PHQ, Clarity, Mintsoft, Verisae)
• Assist with quality control by reviewing work against service agreements and raising follow-on actions
• Monitor and communicate service status, milestones, risks, and issues

What you’ll need:

• Excellent communication skills (written and verbal)
• Strong attention to detail
• Excellent IT skills with knowledge of Microsoft Office, Word, Excel etc.
• Ability to work calmly and efficiently under pressure
• Experience working in an administrative role preferable
• GCSEs grade 4 and above in Math's and English
• Knowledge and understanding of retail installations project management

Equal Opportunities:

We are committed to creating an inclusive and diverse workplace. We welcome applications from all backgrounds and experiences and are proud to be an equal opportunities employer.

We ensure fair treatment for all applicants and all recruitment decisions are based solely on skills, experience and potential.