VIP Account Manager

At Campeón Gaming, we build the technology behind online casino and sports betting brands. We provide an all-in-one platform that allows our partners to launch, run, and grow their own brand with our engine. From the technology to the day-to-day operations, we support everything needed to make a brand successful.

Our platform is fast, flexible, and designed to scale across regulated markets worldwide. Also, we offer managed services such as Payments, CRM, Customer Support, KYC & Fraud, Affiliates, and Casino & Sportsbook Management.

This allows our partners to focus on growing their brand, while we support the technology and core operational functions of the platform.

But what truly sets us apart is our people.

We are a team of 190+ Campeones from 17+ nationalities, bringing together diverse perspectives, ideas, and expertise. Our culture is rooted in being people-first, building trust, embracing meraki, fostering team spirit, and adopting a growth mindset, both as individuals and as a company.

We’ve been recognized among the Best Workplaces in Europe 2024, consistently ranked as a Best Workplace in Greece (2021–2025), certified as a Great Place to Work for 6 consecutive years, and awarded as Best Workplace for Women Hellas 2026 and Best Workplace in Tech Hellas 2025.

Ready to build this journey together? Your story starts here!

About the Role

We are currently looking for a motivated VIP Account Manager to join our Marketing team.

Responsibilities:

• Driving profitability for our online casino and sports platforms by fostering long-term relationships with VIP players.
• Managing a portfolio of VIP accounts to boost loyalty and maximize their value.
• Monitoring player activity and betting behavior to ensure a positive customer experience.
• Collaborating with other team members to ensure seamless support through a shift-based, rotating schedule.
• Providing frontline support for VIP players.
• Collaborating with marketing teams to develop and implement exclusive promotions.
• Liaising with Risk, Payments, and Legal teams to resolve customer issues promptly.

Requirements:

• Bachelor's or Master's degree in Business, Marketing, or related fields.
• Minimum of 2 years of sales or account management experience, preferably in the i-gaming industry.
  
• Demonstrated experience in driving commercial value through campaign strategies and bonus awards.
• Excellent verbal and written communication skills in English; familiarity with German language will be considered a plus.
• Strong proficiency in MS Office, particularly Excel.
• Outstanding interpersonal and problem-solving skills.
• Able to display a high degree of confidentiality and discretion.

We got you covered here:

• Competitive salary & bonus
• Access to LinkedIn Learning programs as well as funding to educational programs of your choice
• Private Medical insurance & Access to a 24/7 Employee Assistance Program
  
• Monthly allowance for orders via the Wolt App & free drinks and snacks at the office
• Coverage of your public transportation expenses and gym membership
  
• Paid educational leave
• Hybrid working model
• Modern offices in the center of Thessaloniki
• 360 feedback for Constant personal and professional development
• 6 Company Extra Days off!

Diversity, Equity & Inclusion

At Campeón Gaming, we believe every story deserves to be heard and valued. We are proud signatories of the Diversity Charter Greece, reinforcing our commitment to a culture of equality, respect, and inclusion.

We welcome and celebrate people of all backgrounds, experiences, and perspectives. For us, diversity is not just a principle. It’s a strength that drives innovation, connection, and collective success.

Every story deserves a shared journey. Ready to be a Campeόn?