Level 3 IT Technical Specialist

Company Description

Abano Healthcare is one of Australasia’s leading healthcare providers, supporting a network of dental practices across Australia and New Zealand. Through our well‑known brands, Maven Dental, 1300SMILES, and Lumino the Dentists, our IT team empowers clinicians and support staff at hundreds of locations to deliver exceptional patient care.

Job Description

As a Level 3 IT Technical Specialist, you are a senior hands‑on member of Abano’s IT team, working with colleagues across Australia and New Zealand. Your core focus is modern device management - provisioning and deploying end‑user devices through Microsoft Intune and supporting the daily tasks that keep our fleet current and compliant. You will also act as an escalation point for complex Service Desk incidents, troubleshooting across endpoints, identity, Microsoft 365, networking, and printing in a Level 3 capacity.

Key responsibilities

Modern Device Management:

• Administer and improve Microsoft Intune and Autopilot for Windows
• Build, test, and maintain configuration profiles, compliance policies, conditional access, and app deployments.
• Manage Entra ID–joined and hybrid‑joined devices.
• Maintain update rings, driver/firmware updates, and security baselines.
• Monitor device health/compliance and remediate non‑compliant endpoints.
• Document SOPs and support the modern workplace roadmap.

Desktop Refresh Program:

• Plan and execute refresh cycles for end‑of‑life desktops, laptops, and peripherals.
• Manage procurement, asset tagging, Autopilot imaging, and secure data migration.
• Coordinate user cutovers with minimal operational impact.
• Track progress, manage stock, and report to the Technical Operations Manager.

Senior Technical Support:

• Act as Level 3 escalation for L1/L2 Service Desk tickets.
• Resolve complex issues across endpoints, identity, M365/Teams, networking, and printing.
• Provide white‑glove support to executives and clinical leaders.
• Mentor L1/L2 staff and contribute to knowledge base/runbooks.

Continuous Improvement:

• Automate tasks using PowerShell, Microsoft Graph, and Intune scripting.
• Collaborate on security, identity, and infrastructure projects.
• Participate in change management, problem management, and post‑incident reviews.

Qualifications

Required:

• 5+ years in end‑user computing/desktop support, including 2+ years at senior or L3 level
• Hands‑on Microsoft Intune and Windows Autopilot experience in production
• Strong knowledge of Entra ID (Azure AD), conditional access, and modern authentication
• Proven experience in large‑scale device refresh or rollout programs
• Advanced Windows 11 troubleshooting (drivers, performance, security)
• Microsoft 365 admin across Exchange Online, Teams, SharePoint, OneDrive
• PowerShell scripting and use of Microsoft Graph for bulk operations
• Solid networking fundamentals (DNS, DHCP, VPN, Wi‑Fi)

Desirable:

• Experience in a healthcare, multi-site, or clinical environment.
• Exposure to Defender for Endpoint, Microsoft Purview, or other M365 security tooling.
• ITIL Foundation or equivalent service management experience.
• Relevant Microsoft certifications (e.g., MD-102 Endpoint Administrator, AZ-104, MS-900).

Additional Information

What you’ll bring:

• A customer-first mindset and pride in delivering reliable, polished outcomes.
• Strong organisational skills - you can run a refresh program alongside BAU support.
• A bias for documentation, automation, and continuous improvement.
• Willingness to travel occasionally to practices in the local region as the refresh program requires.

Why work for Abano Healthcare?

• Work for the largest DSO in ANZ, driving innovation in the dental industry
• Be part of a collaborative, high-performance team
• Career growth opportunities in an expanding IT function
• Competitive salary and great employee benefits