Service Desk Engineer - Emirati Talent

Company Description

CNS (Computer Network Systems) is a technology company in the middle-east & has over 30 years of successful achievements and long-term partnerships with distinct customers across the region.

We are an IT distributor & our expertise are in Banking & Financial Service Insurance, Technology Enablement, IT Outsourcing, Cyber security, Digital Infrastructure, Hybrid Cloud, Digital Workplace, Customer Experience, Digital Transformation, and Block Chain.

We are a Part of the Ghobash Group of Companies, CNS spread across the region with offices in Abu Dhabi, Dubai, Oman, and Kuwait providing a holistic approach that covers all aspects of information communication technology system integration, consultancy, operation, managed services, and IT outsourcing.

CNS also has state-of-the-art network operation centers in Abu Dhabi and Dubai that develop in-house software and applications providing end-to-end solutions to our customers and partners.

Job Description

Provide first-level technical support to users, ensuring timely resolution of incidents and service requests while maintaining SLA compliance and high customer satisfaction.

DUTIES & RESPONSIBILITIES:

• - Act as single point of contact for IT support
• - Log, categorize, and prioritize incidents
• - Troubleshoot hardware, software, and network issues
• - Escalate unresolved issues to L2/L3 teams
• - Monitor tickets and ensure SLA adherence
• - Support user onboarding/offboarding
• - Maintain documentation and knowledge base

Qualifications

• Bachelor’s in IT or related field
• 0–2 years in Service Desk / IT Support
• ITIL knowledge, troubleshooting, communication, customer handling

Additional Information

Compliance with policies and procedures based on the ISO standards adopted by CNS.