IT Help Desk

ghobashgroup· Information Technology
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📍 Cairo📍 Cairo Governorate📍 Cairo, Cairo Governorate, Egypt📍 egFull time

About this role

Company Description

Code 81 is established in 2023, CODE81 operates autonomously from within the Technology Cluster of Ghobash Group as a highly agile services driven organization, committed to enabling future thinkers.

 

 

 

 

 

 

Job Description

  1. Advising systematic know-how of procedures, operations, and work instructions
  2. Checking systems and equipment for substandard performance or malfunctioning
  3. Fixing systems and equipment problems
  4. Setting up of Peripherals (i.e Laptop/Desktop/Printers), as per the compliance and policy.
  5. Good knowledge of backup software like Synology
  6. Good knowledge about Office 365
  7. Checking Wi-Fi performance and Monitoring Cisco Cloud Miraki-based Access Points
  8. Good Knowledge ins Active Directory Management, DNS & DHCP
  9. Identifying performance problems and malfunctions
  10. Maintaining hardware and corresponding documentation of fixes, notes, and recommendations
  11. Managing routine preventive procedures; maintaining and monitoring network security
  12. Analyzing and resolving faults
  13. Monitoring network environments and proactively maintain infrastructure to prevent failures
  14. Updating process, procedure, and other documentation
  15. Log and follow-up issues with Vendors
  16. Perform health system checks on areas of responsibility
  17. Mapping client's requirements and liaise with Group IT
  18. Designing, deploying, maintaining, and improving IT service delivery processes within the corporate guidelines to ensure efficient IT-dependent business operations and achieving corporate objectives
  19. Ensured adherence to the SLA within the network
  20. Responsible for monitoring and tracking IT assets

Qualifications

  • Deep System and Storage management understanding.
  • Network Management understanding.
  • Familiarity with ITIL and its applications.
  • Work with reports, root cause analysis.
  • Maintain documentation
  • Vendor negotiation
  • Maintain system and storage.
  • Maintain and ensure network operations.
  • Monitor vendor SLAs.
  • Work with vendors for solution and their support.

  • Bachelor of Computer Engineering or equivalent.

Additional Information

Languages/Technologies: Java/J2EE, ReactJS, JQuery, JSON, HTML, JavaScript, CSS, PLSQL. Additional: Angular 7, VueJS, AngularJS. Frameworks: Spring Boot, Spring 4(MVC, ORM, AOP, SECURITY, Batch), Struts 2, Hibernate 3+. Database: Oracle 19c. Web Services: RESTful Web Services (JAX-RS), SOAP, JSON. Build Tool: Maven. Version Control : Bit Bucket. Development Tools: Eclipse STS, Jira, Tibco Jasper Report. Application Server: WebLogic Application server, Apache Tomcat Testing: Junit.

Frequently Asked Questions

Is the salary disclosed for the IT Help Desk position at ghobashgroup?
The salary for this IT Help Desk role at ghobashgroup is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the IT Help Desk position at ghobashgroup located?
This IT Help Desk role at ghobashgroup is based in Cairo, Cairo Governorate, Cairo, Cairo Governorate, Egypt, eg. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the IT Help Desk role at ghobashgroup full-time or part-time?
This is listed as a Full time position. It is posted as a IT Help Desk role in the Information Technology department at ghobashgroup.
Which team or department does the IT Help Desk at ghobashgroup belong to?
This IT Help Desk position is part of the Information Technology department at ghobashgroup. See the full job description for more information about the team structure and responsibilities.
How do I apply for the IT Help Desk position at ghobashgroup?
Click the "Apply Now" button on this page. You will be redirected to ghobashgroup's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the IT Help Desk job at ghobashgroup posted?
This IT Help Desk position at ghobashgroup was posted on Jun 30, 2025. Apply as soon as possible — early applications are often reviewed first.
IT Help Desk
ghobashgroup
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