Payment Operations Associate, Pay Ins

Company Description

Are you ready to trade your job for a journey? Become a FlyMate!

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you! 

Who we are: 

Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments in higher education. We’ve since scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world. 

Today we support more than 4,900+ clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.

With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.a

Job Description

The Opportunity: 

At Flywire, we are transforming the way the world moves money. As a Payment Operations Associate, Pay-Ins, you will play a key role in ensuring our global payment processes run smoothly, accurately, and efficiently. 

This position sits at the heart of our operations function and partners closely with Payment Operations, CMT Payouts, and Customer Support teams. You will also serve as a market subject matter expert, helping to strengthen partner relationships and continuously improve processes that support our customers worldwide.
 

Key Responsibilities

• Accurately match incoming payments against customer payment requests
• Monitor and control settlements from our payment partners
• Perform foreign exchange conversions of customer funds in line with operational guidelines
• Proactively follow up on unresolved processing issues to ensure timely resolution
• Liaise with both internal and external cross functional stakeholders
• Conduct payer KYC reviews in accordance with compliance requirements
• Leverage qualitative and quantitative feedback to drive process improvements and operational excellence

Qualifications

Here's what we are looking for: 

• Tenure: Minimum of 2 years in a similar position within the Banking and/or Payments Industry.
• Education: BS/BA preferred
• Language Skills: Fluency in English is required; additional languages are a plus
• Professional Experience: Comfortable working in a professional office environment
• Communication: Excellent written and verbal communication skills, with a natural ability to engage with customers daily
• Customer Focus: Strong phone etiquette and the ability to listen, understand, and resolve complex customer requests
• Process-Oriented: Ability to build and improve processes, identify inefficiencies, and proactively manage potential risks
• Technical Skills: Proficient with Excel and familiar with online tools such as Google Apps, Salesforce, or similar platforms
• Analytical Thinking: Strong problem-solving and analytical capabilities
• Growth Mindset: Eager to learn, adapt, and continuously improve

Additional Information

What We Offer:

• Competitive compensation
• Employee Stock Purchase Plan (ESPP)
• Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
• Be a meaningful part in our success - every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and
• Digital Disconnect Days!
• Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

Flywire is an equal opportunity employer and follows a policy of administering all employment decisions and personnel actions without regard to race, colour, religion, sex, pregnancy, gender identity, national origin, age, ancestry, physical or mental disability, sexual orientation, genetic disposition or carrier status, veteran status, or any other category protected under applicable national, federal, state or local law.