Senior Client Success Manager

Company Description

Are you ready to trade your job for a journey? Become a FlyMate!

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you!

Who we are:

Flywire is a global payments enablement and software company, founded a decade ago to solve high-stakes, high-value payments in education, using modern technology.

Today, we’ve digitized payments for more than 3,300+ global clients across education, healthcare, travel & B2B, covering more than 240 countries and territories and supporting over 140 currencies. And, we’re just getting started!

With over 1000+ global FlyMates, representing more than 40 nationalities, and in 14 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

Job Description

At Flywire, we’re transforming the way travel businesses manage and optimise global
payments. We are looking for a commercially minded, relationship driven Senior Client
Success Manager to support and grow a portfolio of strategic Travel clients across the EMEA
region.

This role is ideal for someone who enjoys building strong client partnerships, driving
commercial growth within existing accounts and acting as a trusted advisor to clients in a fast
paced, high growth environment.

The Senior Client Success Manager will work closely with Sales, Implementation, Product and
Support teams to help clients maximise the value of Flywire’s solutions while identifying
opportunities to deepen partnerships and increase revenue across the existing client base.

What You’ll Do

• Build and maintain strong relationships with existing Travel clients across EMEA
• Manage a portfolio of mid market and strategic Travel accounts, helping clients maximise the value of their Flywire partnership
• Develop account plans focused on retention, client engagement and commercial growth opportunities
• Identify upsell and expansion opportunities within existing client groups
• Partner with clients to understand their business goals, operational challenges and payment needs
• Act as a trusted advisor by providing guidance, education and insight around Flywire’s payment solutions and capabilities
• Provide clients with reporting, analytics and strategic recommendations to support performance and adoption
• Work cross functionally with Sales, Product, Support and Implementation teams to deliver a strong client experience
• Support onboarding best practices and contribute ideas to improve processes and client engagement across the wider Client Success organisation
• Gather and communicate client feedback to help inform internal teams and support continuous improvement
• Lead and manage multiple client initiatives simultaneously in a fast paced and highly collaborative environment

Qualifications

What We’re Looking For

• 5+ years of experience in Client Success, Relationship Management, Account Management or a similar client facing commercial role
• Strong experience managing and growing existing client relationships
• Proven ability to identify commercial opportunities and drive account growth within an existing portfolio
• Experience working with strategic or complex client accounts
• Excellent relationship building and communication skills with the ability to engage credibly with senior stakeholders
• Strong organisational, analytical and planning skills
• Comfortable working cross functionally across multiple teams and priorities
• Payments, fintech or travel industry experience is highly preferred
• Fluent in English plus Spanish and / or Italian is highly preferred
• Experience with Salesforce, GSuite, Jira, Slack, Looker and Smartsheet is a plus
• Willingness to travel across Europe as required

What Makes This Role Exciting

• Opportunity to work with well known Travel brands across EMEA
• High visibility role with meaningful client ownership and commercial exposure
• Blend of relationship management, commercial growth and strategic client partnership
• Fast paced and collaborative international environment
• Opportunity to help shape the future growth of Flywire’s Travel business

Additional Information

We Offer:

• Employee Stock Purchase Plan (ESPP)
• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates 
• Be a meaningful part in our success - every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
• Work From Home Stipend
• Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.

Flywire is an equal opportunity employer.

#LI-Hybrid