Lodge Manager

Company Description

WHO ARE WE?
We've been serving Canadian clients for over 75 years. The companies that began independently and now form Dexterra Group have an outstanding record of supporting the infrastructure and built assets that play a vital role in our society and helping our clients achieve higher performance and productivity. Powered by passionate people, we bring the right teams with the right skills together – offering both experience and regional expertise so companies can operate their day to day, confidently and successfully.

Job Description

Job Overview

Dexterra is seeking an experienced and highly capable Lodge Manager to lead operations at a large-scale workforce accommodation site of 500-4000+ rooms. This role is responsible for the overall performance of the lodge, including safety, guest experience, operational delivery, workforce leadership, client relations, reporting, and financial oversight.

The Lodge Manager provides leadership across multiple service lines, including accommodations, front desk operations, food services, housekeeping, janitorial, recreation, and facility coordination. The successful candidate will bring strong leadership capability, sound operational judgment, experience in industrial or high-volume hospitality environments, and the ability to manage a unionized workforce in a fast-paced setting.

This is a key site leadership role with direct accountability for maintaining safe, efficient, and high-quality operations in line with client expectations, contractual requirements, and Dexterra standards.

This is an onsite role operating on a rotational schedule, typically 14 days on / 14 days off, 21 days on / 10 days off, or 28 days on / 14 days off. While on rotation, meals and accommodations are provided, along with travel support as required.

Key Responsibilities

Operational Leadership

• Oversee the day-to-day operation of the lodge, ensuring all services are delivered safely, efficiently, and in accordance with contract requirements.
• Lead all core service areas, including accommodations, front desk, food services, housekeeping, janitorial services, recreation, and guest services.
• Maintain operational continuity across a high-volume environment with fluctuating occupancy and workforce demand.
• Monitor occupancy levels, guest movement, room allocation, and site logistics to ensure smooth execution.
• Maintain high standards of cleanliness, service delivery, hospitality, and guest satisfaction.

Safety, Compliance, and Risk Management

• Promote and enforce a strong safety culture aligned with client, legislative, and Dexterra standards.
• Ensure compliance with all safety procedures, audits, inspections, incident reporting requirements, and corrective action follow-up.
• Support emergency preparedness planning, drills, and response procedures.
• Work closely with health, safety, and operational teams to identify risk, address incidents, and implement corrective actions.

Leadership and People Management

• Lead, coach, and support supervisors, department leads, and frontline employees across multiple operational functions.
• Manage workforce performance through coaching, accountability, and performance management processes.
• Support employee relations processes, including investigations, complaints, discipline, and grievance handling.
• Align staffing levels with operational needs, occupancy forecasts, and budget requirements.

Client and Stakeholder Management

• Serve as the primary operational contact for client representatives and site stakeholders.
• Build and maintain strong working relationships through regular communication, service review, and issue resolution.
• Lead or participate in client meetings, operational reviews, and KPI discussions.
• Address service issues and escalations while maintaining strong client confidence.

Reporting and Administration

• Ensure timely and accurate completion of operational reports, daily summaries, weekly reporting, and billing support.
• Maintain strong data accuracy across systems and reporting tools.
• Monitor KPIs, audit findings, and site trends to support performance improvement.
• Oversee workforce records, onboarding documentation, and administrative compliance.

Financial and Inventory Oversight

• Manage site-level financial controls including labor, purchasing, inventory management, commissary oversight, and budget adherence.
• Conduct inventory monitoring, usage tracking, and reporting.
• Identify opportunities to improve efficiency and control costs while maintaining service standards.

Facilities and Maintenance Coordination

• Coordinate maintenance activities and ensure timely resolution of issues.
• Support preventive maintenance and monitor facility condition and operational readiness.
• Maintain visibility on service requests, infrastructure status, and asset performance.

Guest Experience and Service Standards

• Ensure a high standard of guest experience across all aspects of lodge operations.
• Respond to guest concerns and service issues in a professional and timely manner.
• Monitor feedback and drive service improvements.
• Ensure consistency in room allocation, housekeeping, and food services delivery.

Continuous Improvement

• Lead initiatives to improve operational efficiency, service quality, and communication.
• Develop and maintain standard operating procedures.
• Track and analyze KPIs to identify trends and opportunities.
• Support long-term planning and peak demand readiness.

Qualifications

• Proven leadership experience in workforce accommodation operations, hotel, hospitality, industrial services.
• Experience managing large, multidisciplinary teams
• Experience working with a unionized workforce an asset
• Strong knowledge of health, safety, and compliance systems
• Experience managing budgets, inventory, reporting, and cost controls
• Strong client service and stakeholder management skills
• Excellent communication, leadership, and conflict resolution capabilities
• Strong organizational and decision-making skills
• Proficiency with operational and reporting systems
• Post-secondary education in hospitality, business, or a related field is an asset
• OSHA 30
• Must be legally authorized to work in the United States

Preferred Experience

• Experience leading operations in a large-scale workforce accommodations environment
• Experience overseeing catering, accommodations, housekeeping, and facilities services
• Experience in high-volume, client-facing service delivery environments

Key Competencies

• Operational leadership and execution
• Safety leadership and compliance
• Team development and workforce management
• Client relationship management
• Financial and business acumen
• Problem solving and decision making
• Communication and stakeholder alignment
• Continuous improvement

Additional Information

Why Join Dexterra

• Opportunity to lead a large-scale workforce accommodation operation
• Key leadership role with direct impact on performance and client satisfaction
• Collaborative, fast-paced operational environment
• Strong focus on safety, quality, and continuous improvement

Dexterra is an Equal Opportunity Employer. We do not discriminate in employment based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetic information, or any other status protected by applicable law.

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