Front Desk Clerk

Company Description

CMI is now a part of the Dexterra Group!
CMI Management LLC is headquartered in Alexandria, VA and is a proven provider of efficient business, technology and facilities management solutions designed to help government and commercial clients reduce operational costs, operate at optimum performance and access the information needed for daily and long-term productivity. CMI has been in business for over 30 years and is well established in the federal contracting arena.  Please visit www.cmimgmt.com to learn more about our company!

Job Description

Job Summary

The Under the direction of the Residential/Transportation Supervisor, this position will require exceptional performance in all facets of customer service in a guest registration desk environment to include but not limited to the following listed responsibilities. This is a full-time position and for this 24/7 operation, selected candidate must be willing to work any shift, any day as scheduled or needed.

Key Job Functions

• Provide administrative support to Supervisor by preparing monthly reports as it pertains to contractual requirements and assist with department functions, requests, and reports as required
• Extract information from automated databases to prepare standard reports; ensure that proper grammar, spelling, and format are utilized
• Conduct reviews of existing department standard operating procedures, administrative procedures and department policies and provide updates to Supervisor
• Answer telephone and process messages, work orders and/or provide information regarding services to callers
• Answer guest questions to include local services, local tourist attractions, and travel directions
• Assist guests with special accommodation requests for luggage assistance
• Conduct inventories of supplies, materials, and equipment needed to support lodging operations
• Assist supervisor in mediating and resolving routine occupant complaints and disputes
• Handle a wide variety of assignments designed to assess and improve contract service effectiveness and/or improve management oversight, processes and controls 
• Utilize expertise to identify difficult or unusual department problems that are not readily resolved by normal methods and procedures, and report such to the supervisor
• Greet, register, and assist visitors, answer inquiries, and create a welcoming environment at an academic dormitory facility
• Compile, maintain and distribute communications, such as emails, reports, and other department correspondences
• Maintain records of room assignments and other registration-related information in database and department communication log
• Perform various requirements in a Windows based program such as travel reservations and lodging reservations
• Create and/or maintain filing systems, both electronic and physical
• Gather reimbursement information
• Coordinate and confirm drivers for any scheduled or unscheduled transportation needs
• Communicate with shuttle drivers to review passenger lists and provide appropriate course of action
• Perform special projects and other duties as assigned

Qualifications

• High school diploma or equivalent
• 2 - 5 years of related hospitality and customer service experience required
• Ability to handle high traffic volume of phone and front desk inquires
• Must be neat, well-groomed and have high personal standards of honesty and integrity
• Must be reliable and professional
• Self-motivated, organized, and strong time management skills
• Strong customer service and attention to detail skills
• Must be proficient in both written and oral communication and able to interface well with others
• Experience with Microsoft Office products (Word, Excel, PowerPoint, Acrobat)
• Ability to be tactful, courteous, and use poise, professionalism, and good judgment in dealing with the public
• Ability to execute all duties and responsibilities safely and efficiently
• Ability to translate accurate written and oral messages from switchboard operations and vehicle fleet program
• Must be able to stand for long periods of time and repeat the same movements
• Ability to use hands to handle, control, or feel objects, tools, or controls
• Ability to lift and move (with or without accommodation) items of up to 50 pounds
• Must be willing to work any shift, any day as scheduled or needed
• Must be knowledgeable of the local community area

Additional Information

COMPETENCIES FOR SUCCESS

• Teamwork
• Results orientation/operational excellence
• Holding self and other accountable
• Operational business thinking

All your information will be kept confidential according to EEO guidelines.

CMI is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.